Summary
Overview
Work History
Education
Skills
Timeline
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Madison Foster

Terrell

Summary

Dynamic Customer Service Representative with a proven track record at Kyle Foster Auctioneers Inc. Skilled in problem resolution and active listening, I enhanced customer loyalty through empathetic conflict resolution. My critical thinking abilities led to efficient handling of escalated calls, fostering positive client relationships and improving overall user experience.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Kyle Foster Auctioneers Inc.
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Diploma -

Kaufman High School
Kaufman, TX
05.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Kyle Foster Auctioneers Inc.
08.2024 - Current

Diploma -

Kaufman High School

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