Madison Fournier
Madera,CA
Summary
Dedicated cashier with 15 years of experience in customer service and register operations. Skilled in accurately processing orders and providing efficient service. Assisting customers with their requests and meeting their special needs is a source of pride, always maintaining a cheerful demeanor. A reliable associate who excels in multitasking, problem-solving, and communication. Expert in promoting products and maximizing sales by upselling target items to create positive customer experiences that drive loyalty and repeat business. Adaptable to changing business needs with training in multiple areas. Seeking a new position to utilize excellent communication skills and good judgment in all tasks.
Overview
4
4
years of professional experience
Work History
Cashier, Dishwasher
McDonald's
08.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Increased machine efficiency by scraping and pre-washing dishes.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
- Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Johnny Quik & Chevron
07.2021 - 10.2023
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
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- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Rental Agent
Avis Budget Group
08.2022 - 04.2023
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
Education
Certificate - Bookkeeping, Beginning Accounting -
Fresno City College
Fresno, CA12.2023
Associates - Administration of Justice -
Fresno City College
Fresno, CA05.2020
Certificate of Completion -
Center of Advanced Research and Technology (CART)
Clovis, CA05.2017
Diploma -
Clovis High School
Clovis, CA05.2017
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Conflict Resolution
- Proficient in Microsoft Office Programs
- Report Preparation
Timeline
Rental Agent
Avis Budget Group
08.2022 - 04.2023
Cashier
Johnny Quik & Chevron
07.2021 - 10.2023
Cashier, Dishwasher
McDonald's
08.2020 - Current
Certificate - Bookkeeping, Beginning Accounting -
Fresno City College
Associates - Administration of Justice -
Fresno City College
Certificate of Completion -
Center of Advanced Research and Technology (CART)
Diploma -
Clovis High School