Madison Fraley
Jacksonville,FL
Summary
Proven leader with a strong track record in team collaboration and enhancing store operations. Expertise in workplace safety and customer-focused practices, consistently creating a positive and productive environment. Dedicated to improving service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
06.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Picked and Packed daily orders, handling approximately 100 to 150 orders per day.
- Executed planograms, ensuring proper product placement and visual merchandising.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Project Specialist
The Container Store
08.2021 - 09.2022
- Worked on the sales floor, assisting customers with their needs.
- Provided excellent customer service and product recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Conducted regular inventory counts to maintain accurate stock.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Helped customers complete purchases, locate items, and join reward programs.
Store Manager
Cold Stone Creamery
06.2018 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees..
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Bachelor of Arts - Health Administration
Florida Atlantic University
Boca Raton, FLSkills
- Employee Training
- Workplace Safety
- Customer-Oriented
- Team Collaboration and Leadership
Timeline
Shift Supervisor
CVS Pharmacy
06.2023 - 04.2024
Project Specialist
The Container Store
08.2021 - 09.2022
Store Manager
Cold Stone Creamery
06.2018 - 08.2020
Bachelor of Arts - Health Administration
Florida Atlantic University