Madison Francis
Youngsville ,Louisiana
Summary
Dynamic customer service professional with extensive experience at Walmart Supercenter, recognized for enhancing customer satisfaction through effective complaint resolution and active listening. Proven cash handling expertise and a reliable, adaptable approach contributed to exceeding service goals and fostering customer loyalty. Committed to maintaining a welcoming environment and building lasting relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart Supercenter
05.2024 - 08.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier
Raising Canes
02.2024 - 08.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Certified Nursing Assistant
Lady of Oaks Retirement Manor
11.2023 - 02.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Activities Assistant
River Oaks Retirement Community
05.2023 - 11.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
Cashier
Raising Canes
04.2021 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
BOH Team Member
McAllister's Deli
06.2022 - 09.2022
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Continuously updated culinary knowledge through industry research and professional development opportunities.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Maintained and sanitized service stations, prep areas, and countertops.
Retail Sales Associate
Areopostale
05.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Health And Wellness
Southside High School
Youngsville, LA05.2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Customer focus
- Payment processing
- Refund handling
- POS system operation
- Payment collection
- Retail merchandising
- Drawer management
- Time management
- Basic math
- Issue escalation
- Check processing
- Positive and professional
- Telephone management
- Problem-solving
- Customer assistance
Certification
I have my Certified nursing assistant certification
Timeline
Customer Service Cashier
Walmart Supercenter
05.2024 - 08.2025
Cashier
Raising Canes
02.2024 - 08.2024
Certified Nursing Assistant
Lady of Oaks Retirement Manor
11.2023 - 02.2024
Activities Assistant
River Oaks Retirement Community
05.2023 - 11.2023
BOH Team Member
McAllister's Deli
06.2022 - 09.2022
Retail Sales Associate
Areopostale
05.2021 - 08.2022
Cashier
Raising Canes
04.2021 - 11.2023
Health And Wellness
Southside High School