Madison Franczak
Bordentown,NJ
Summary
Experienced Website Team Manager with a strong background in design, training, and development. Demonstrated ability to effectively implement and manage multiple high-traffic websites, consistently achieving optimal performance and improving user experience.
Overview
7
7
years of professional experience
Work History
Webmaster Team Lead
SDL
11.2024 - Current
Project Management
- Oversees the deployment of simultaneous client projects.
- Manages system upgrades.
- Coordinate client deliverables, timelines, and internal teams.
- Manages all product design and functionality upgrades.
Technical
- Hosting environment maintenance and management.
- Client DNS management.
- Product testing and bug resolution.
Customer Success
- Directs operations of the webmaster and support staff.
- 100% SLA achievement.
- 90% first contact resolution.
- Closed over 5,000 support requests in 12 months.
- Onboarding of new clients.
- Training of new clients.
- Drip campaigns for customer success and product adoption.
- Creation of product training material.
Sales Enablement
- Identifies upsell opportunities within client accounts.
- Provides product-specific sales enablement tools.
- Coordinates with the sales team on individual opportunities and prospects.
Senior Webmaster
SDL
10.2022 - 11.2024
Webmaster
SDL
09.2020 - 10.2022
Graphic Designer/Copywriter
Withum
Princeton, NJ
10.2017 - 03.2020
- Designed digital advertisements, brochures, banners, and signage.
- Created engaging social media graphics that drove user engagement, and increased online visibility.
- I wrote and recorded a jingle for the firm that was used in videos and radio advertisements.
Education
Bachelor of Arts - Graphic Design
Fashion Institute of Technology
New YorkSkills
- DNS management
- Wrike
- ClickUp
- Adobe Creative Suite
- CPanel
- WHM
- Customer support
- Account Management
- Fresh Desk
- Responsive Web Design
- Training
- Onboarding
- Joomla
- Content management
- Google analytics
- Problem resolution
- Self-Directed
- Quality assurance
- Critical thinking
- Attention to detail
- Conflict resolution
- Microsoft office
- Multitasking Abilities
- Troubleshooting
References
References available upon request.
Timeline
Webmaster Team Lead
SDL
11.2024 - Current
Senior Webmaster
SDL
10.2022 - 11.2024
Webmaster
SDL
09.2020 - 10.2022
Graphic Designer/Copywriter
Withum
10.2017 - 03.2020
Bachelor of Arts - Graphic Design
Fashion Institute of Technology
Similar Profiles
Baljeet SinghBaljeet Singh
Associate Project Manager at SDL Multilingual Solutions Pvt. Ltd.Associate Project Manager at SDL Multilingual Solutions Pvt. Ltd.
Juliana UhrováJuliana Uhrová
External Translator at SDL plcExternal Translator at SDL plc
GURGEN YESAYANGURGEN YESAYAN
HEAD OF OPERATION, CFO at SDL TRANSPORTATION, INCHEAD OF OPERATION, CFO at SDL TRANSPORTATION, INC