Madison Franklin
Richmond,VA
Summary
A highly reliable and motivated professional with strong communication skills and a proven work ethic. Experienced in handling phone calls, organizational tasks, and managing administrative duties with precision. Adept at utilizing system software for efficient document management, filing, and data entry. Known for being detail-oriented, dependable, and able to effectively balance multiple responsibilities while maintaining a high standard of work quality. Committed to delivering consistent results and providing excellent support in both customer service and office settings.
Overview
2
2
years of professional experience
Work History
Server
Vito's Italian Restaurant
09.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered customer inquiries and resolved issues promptly, showcasing strong communication and problem-solving abilities.
- Handled incoming calls, assisted with reservations, took messages, and directed inquiries to the appropriate staff, demonstrating strong phone etiquette.
Dock Attendant
Wintergreen Resort
05.2022 - 08.2024
- Warmly greeted and checked in customers upon arrival, managed reservations, and provided information on available rental items.
- Assisted customers with the selection, preparation, and safe use of rental items, ensuring all equipment was in proper working condition.
- Operated the snack shop, taking orders, processing payments, and ensuring product availability and cleanliness.
- Demonstrated strong organizational skills through efficient tracking of stock levels, timely procurement of supplies, and consistent restocking.
- Managed cash handling, completed daily sales deposits, and maintained accurate financial records.
- Oversaw financial interactions to guarantee secure and accurate handling of both cash and credit payments
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Reliable and Responsible
- Adaptable and Flexible
- Excellent Communication
- Attention to Detail
- Active Listening
- Time management abilities
- Analytical Thinking
Timeline
Server
Vito's Italian Restaurant
09.2022 - 08.2024
Dock Attendant
Wintergreen Resort
05.2022 - 08.2024
Bachelor of Science - Psychology
Virginia Commonwealth University
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