Madison Fredericks
Astoria,OR
Summary
Adept at analyzing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Focused manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Preloader Trainer / Package Handler
UPS
Warrenton, OR
11.2021 - Current
- Loaded boxes quickly and correctly while handling hazmats and removing unsafe boxes
- Ensured safety throughout while getting questioned on safety procedures weekly
- Worked Early hours was early to every shift.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Leasing Agent
Port Town Property Management
Astoria, OR
02.2023 - 05.2024
- Performed rental property price analysis for new clients using resources and software
- Analyzed leads to determine if they are qualified to be accepted
- Processed applications in a timely manner
- Developed residential and commercial leads independently
- Scheduled prospective tenant property visits and showings
- Maintain communication with tenants and applicants
- Handling all questions and complaints accordingly.
Full Service Shopper
Instacart
Virginia Beach, VA
09.2018 - Current
- Provide the best customer service through communication and efficiency
- Check IDs for alcohol and safely deliver alcohol
- Shop for customers in grocery stores efficiently and provide quality checks on items
- Deliver all items in accordance to customer instructions.
Lead Guide (Assistant Manager)
High Life Adventure Park
Seaside, OR
06.2021 - 02.2023
- Keep a positive attitude through fast paced stressful tourist environment while managing guests and keeping them safe
- Managing and training other guides consistently to ensure they are keeping a fun and safe environment including rescuing guests in an effective manner
- Run day to day operations and close down office and building alone.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance and course inspections, ensuring optimal functionality of equipment and infrastructure at all times. Retiring gear when necessary.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Customer Service Representative/Sales
Arise platform
Remote
01.2020 - 05.2020
- Resolved customer issues
- Handled reservations
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
- Upsell cruisers to upgrade packages and room
- Closed deals on warm leads.
Front Desk / Billing Associate
Onelife Fitness
Virginia Beach, VA
09.2018 - 12.2019
- Oversee phone and face-to-face customer service, satisfaction, and retention efforts to maximize company performance and increase membership sales
- Accountable for performing store opening and closing procedures without management oversight
- Manage administrative and clerical tasks including filing, organizing membership agreements, data tracking, and scheduling
- Process financial transactions and document new payment forms
- Improve the customer experience by responding to phone calls using a personable and professional demeanor to resolve issues
- Handle accounts receivables
- Problem Solving with cancellations, account freezes, and disputes
- Track inventory of movies and create cinema schedules using excel.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Implemented proper execution of monthly collection letters and escalation process.
- Streamlined client scheduling and billing processes for improved efficiency and reduced errors.
Sales Lead
Adidas
Annapolis, MD
02.2017 - 09.2018
- Led customer-facing support to assist guests locate products, restock items, process transactions, and increase satisfaction and retention
- Delivered problem solving and critical thinking skills to resolve customer issues related to locating products and placing orders
- Upheld financial integrity through accurate processing of payments
- Assisted customers with placing orders online and via phone
- Used systems including Xstore, Store Force, Omni Hub, and Stock Hero.
Shift Leader
Old Navy
Annapolis, MD
10.2013 - 02.2018
- Managed strategic merchandising efforts to create visually appealing displays with a focus on driving revenue goals
- Provided leadership and guidance to other sales associates to ensure seamless operations
- Delivered exceptional customer service by greeting patrons and assisting them with locating and retrieving products.
Education
High school diploma or GED -
Associates -
Anne Arundel Community College
Arnold, MD01.2018
Skills
- Customer service
- Problem resolution
- Excel
- Ms office
- Powerpoint
- Word
- Process improvements
- Front Office
- Front Desk
- Computer Literacy
- Multi-line Phone Systems
- Cash Handling
- Phone etiquette
- Clerical Experience
- Merchandising
- Shift Management
- Word Processing
- Data Entry
- Typing
- Computer Skills
- 10 Key Data Entry
- Office Management
- Guest Services
- Management
- POS
- Administrative Experience
Certification
Driver's License
Quickbooks
Timeline
Leasing Agent
Port Town Property Management
02.2023 - 05.2024
Preloader Trainer / Package Handler
UPS
11.2021 - Current
Lead Guide (Assistant Manager)
High Life Adventure Park
06.2021 - 02.2023
Customer Service Representative/Sales
Arise platform
01.2020 - 05.2020
Full Service Shopper
Instacart
09.2018 - Current
Front Desk / Billing Associate
Onelife Fitness
09.2018 - 12.2019
Sales Lead
Adidas
02.2017 - 09.2018
Shift Leader
Old Navy
10.2013 - 02.2018
High school diploma or GED -
Associates -
Anne Arundel Community College