Hi, I’m
Madison Fredericks
Corpus Christi,TX
Summary
Collaborative Leader with comprehensive understanding of financial documentation and transactional processes. Proficient in reconciliation, ledger management, and financial analysis. As well as versed in payroll, accounts payable and accounts receivable functions. Excelled in bookkeeping services delivery and learned new technologies to improve efficiency. Certified in Xero, Quickbooks, and Gusto.
Overview
12
years of professional experience
17
years of post-secondary education
3
Certifications
Work History
Vesta Hospitality
Hostess Trainer /Restaurant Server
08.2024 - 06.2025
Job overview
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
UPS
Preloader /Warehouse Package Handler
11.2021 - 08.2024
Job overview
- Supported training initiatives for new hires, sharing expertise in preloading procedures and workplace safety protocols.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Increased overall productivity with meticulous attention to detail when verifying shipping labels against manifest data.
- Maximized warehouse space utilization by employing optimal stacking strategies for various types of packages.
Port Town Property Management
Leasing Agent
02.2023 - 05.2024
Job overview
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
High Life Adventure Park
Assistant Manager
06.2021 - 02.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Onelife Fitness
Front Desk /Billing Associate
09.2018 - 12.2018
Job overview
- Manage administrative and clerical tasks including filing, organizing membership agreements, data tracking, and scheduling.
- Process financial transactions and document new payment forms.
- Improve the customer experience by responding to phone calls using a personable and professional demeanor to resolve issues.
- Track inventory of movies and create cinema schedules using excel.
- Reviewed full history of past due accounts and contacted client regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
Adidas
Sales Associate
02.2017 - 07.2018
Job overview
- Delivered problem solving and critical thinking skills to resolve customer issues related to locating products and placing orders.
- Upheld financial integrity through accurate processing of payments.
Quiet Waters Park
Skate Guard II
10.2015 - 03.2018
Job overview
- Delivered exceptional assistance and customer service while ensuring safety and fun on and off the ice
- Assisted with birthday parties for before, during, and after the event
Old Navy
Shift Leader
10.2013 - 02.2018
Job overview
- Delivered exceptional customer service by greeting patrons and assisting them with locating and retrieving products.
- Assisted in training new employees and leading them to success
Education
Anne Arundel Community CollegeArnold, MD
Associates from General Studies
Western Governors University
Bachelor of Science from Business Administration, Accounting
05.2001
Skills
Customer Service
Certification
Xero
Timeline
Hostess Trainer /Restaurant Server
Vesta Hospitality
08.2024 - 06.2025
Leasing Agent
Port Town Property Management
02.2023 - 05.2024
Preloader /Warehouse Package Handler
UPS
11.2021 - 08.2024
Assistant Manager
High Life Adventure Park
06.2021 - 02.2023
Front Desk /Billing Associate
Onelife Fitness
09.2018 - 12.2018
Sales Associate
Adidas
02.2017 - 07.2018
Skate Guard II
Quiet Waters Park
10.2015 - 03.2018
Shift Leader
Old Navy
10.2013 - 02.2018
Western Governors University
Bachelor of Science from Business Administration, Accounting
05.2001
Anne Arundel Community College
Associates from General Studies
01.2018
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