Madison Freeman
Philadelphia,PA
Summary
Proven to excel in fast-paced environments, I leveraged my cleaning and sanitation expertise at Children's Hospital of Philadelphia to enhance patient safety and satisfaction. By integrating customer service skills and meticulous attention to detail, I consistently met and exceeded cleanliness standards, contributing significantly to the facility's reputation for excellence.
Overview
4
4
years of professional experience
Work History
Environmental Services Housekeeper
Children's Hospital Of Philadelphia, CHOP
12.2023 - 05.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Sales Associate
JD Sports
09.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Weis Markets Inc
01.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
John Piersol McCaskey High School
Lancaster, PA06.2020
Skills
Cleaning and sanitizing
Cleaning techniques
Cleaning and sanitation
Sanitation Procedures
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Patience and Empathy
Work Ethic and Integrity
Customer Assistance
Guest Engagement
Timeline
Environmental Services Housekeeper
Children's Hospital Of Philadelphia, CHOP
12.2023 - 05.2024
Sales Associate
JD Sports
09.2021 - 02.2023
Cashier
Weis Markets Inc
01.2020 - 06.2020
High School Diploma -
John Piersol McCaskey High School