Madison Freund
Fond Du Lac,WI
Summary
Well-rounded, committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
Fond Du Lac, WI
09.2023 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Resolved customer complaints in a professional manner.
- Processed online orders using point-of-sale systems.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Stocking Associate
Walmart
Fond Du Lac, WI
06.2022 - 09.2023
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Performed inventory counts of merchandise on a regular basis.
- Provided excellent customer service by responding courteously to inquiries.
- Restocked damaged goods onto shelves after repairs had been made.
- Broke down and discarded empty packaging and boxes after stocking products.
- Arranged product on shelves following merchandising guidelines.
- Stocked merchandise by UPC codes and read labels to match.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
Sandwich Artist
SUBWAY®Restaurants
Fond Du Lac, WI
04.2022 - 06.2022
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
Crew Member
Culver's Restaurant
Fond Du Lac, WI
10.2019 - 04.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI01-2023
Skills
- Guest Relations
- Complaint Handling
- Customer Service
- Issue Resolution
- Flexible Schedule
- Cash handling experience
- Detail Oriented
- Guest Orientation
- Computer Skills
Accomplishments
- National Junior Honor Society
References
References available upon request.
Timeline
Guest Advocate
Target
09.2023 - Current
Stocking Associate
Walmart
06.2022 - 09.2023
Sandwich Artist
SUBWAY®Restaurants
04.2022 - 06.2022
Crew Member
Culver's Restaurant
10.2019 - 04.2022
High School Diploma -
Fond Du Lac High School