Madison Fugate
Loveland,OH
Summary
Dynamic and results-driven professional with a proven track record at Skyline Chili, excelling in customer engagement and complaint resolution. Skilled in drive-thru efficiency and cash handling, I consistently enhance customer satisfaction through effective problem-solving and teamwork, ensuring a seamless service experience even during peak hours.
Overview
4
4
years of professional experience
Work History
Drive-Thru Team Member
Skyline Chili
05.2025 - Current
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Promoted upselling opportunities to increase overall revenue while catering to customer needs.
- Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
- Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at the drive-thru window.
- Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
Server
Sushi Nami
12.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Funky Door
08.2023 - 11.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Daycare Worker
Miami Athletic Club
01.2023 - 04.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Meticulously sanitized toys and play equipment.
- Distributed food, napkins, and beverages in preparation for snack time.
Team Member
Planet Fitness
04.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Milford Sr Highschool
Milford, OHSkills
- Customer engagement
- Food preparation
- Cleanliness standards
- Hygiene practices
- Food safety awareness
- Complaint handling
- Order accuracy
- Drive-thru efficiency
- Cash handling expertise
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
Timeline
Drive-Thru Team Member
Skyline Chili
05.2025 - Current
Server
Sushi Nami
12.2024 - 05.2025
Host
Funky Door
08.2023 - 11.2023
Daycare Worker
Miami Athletic Club
01.2023 - 04.2023
Team Member
Planet Fitness
04.2022 - 11.2022
Milford Sr Highschool