Summary
Overview
Work History
Education
Skills
Timeline
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Madison Fugate

Loveland,OH

Summary

Dynamic and results-driven professional with a proven track record at Skyline Chili, excelling in customer engagement and complaint resolution. Skilled in drive-thru efficiency and cash handling, I consistently enhance customer satisfaction through effective problem-solving and teamwork, ensuring a seamless service experience even during peak hours.

Overview

4
4
years of professional experience

Work History

Drive-Thru Team Member

Skyline Chili
05.2025 - Current
  • Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
  • Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
  • Promoted upselling opportunities to increase overall revenue while catering to customer needs.
  • Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
  • Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at the drive-thru window.
  • Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
  • Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
  • Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.

Server

Sushi Nami
12.2024 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Host

Funky Door
08.2023 - 11.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Daycare Worker

Miami Athletic Club
01.2023 - 04.2023
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Meticulously sanitized toys and play equipment.
  • Distributed food, napkins, and beverages in preparation for snack time.

Team Member

Planet Fitness
04.2022 - 11.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Milford Sr Highschool
Milford, OH

Skills

  • Customer engagement
  • Food preparation
  • Cleanliness standards
  • Hygiene practices
  • Food safety awareness
  • Complaint handling
  • Order accuracy
  • Drive-thru efficiency
  • Cash handling expertise
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving

Timeline

Drive-Thru Team Member

Skyline Chili
05.2025 - Current

Server

Sushi Nami
12.2024 - 05.2025

Host

Funky Door
08.2023 - 11.2023

Daycare Worker

Miami Athletic Club
01.2023 - 04.2023

Team Member

Planet Fitness
04.2022 - 11.2022

Milford Sr Highschool