Madison Gallo
Newhall,CA
Summary
. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Pure Birth
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Customer Service Cashier
Lady Di's Cookies and Sweets
01.2023 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
Customer Service Cashier
Alamo
06.2022 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Two Degrees: Entrepreneurship And Marketing - Businesss
College of The Canyons
Valencia, CA05.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Document Management
- Typing Speed
- Tech-Savvy
- Performance Improvement
- Security awareness
- Business operations understanding
- Customer Service
- Problem-Solving
- Punctual and Reliable
Certification
- ServSafe Food Handler's Certification
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
- CA Driver's License
Languages
English
Full Professional
Sign Language
Limited Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Hiking
- Surfing
- Running
- Fundraising Events
- Offering time and support to shelters for the homeless, women, and animals
- Design and Build Websites
- Animal Care
Timeline
Receptionist
Pure Birth
01.2023 - Current
Customer Service Cashier
Lady Di's Cookies and Sweets
01.2023 - 01.2024
Customer Service Cashier
Alamo
06.2022 - 12.2022
Two Degrees: Entrepreneurship And Marketing - Businesss
College of The Canyons
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