Madison Gangai
Kansas City,MO
Summary
Charismatic Human Resources Professional specializing in Employee Relations with proven experience providing strategic guidance and support within all levels of the organization. Effective communicator with the ability to explain policy, procedures and employment law to management. Passionate about developing trusting relationships with business leaders and stakeholders to contribute to, influence and drive optimal outcomes.
Overview
4
4
years of professional experience
Work History
Employee Relations Partner
Procore Technologies Inc.
Kansas City, MO
01.2024 - Current
- Conducts thorough, fair, and timely investigations, while maintaining accurate files and documentation. Experience in handling highly sensitive employee relations issues.
- Serves as a consultant and trusted advisor for business leaders of all levels to ensure timely and compliant handling of performance management, disciplinary actions, and workforce reductions.
- Builds and maintains strong partnerships with key stakeholders such as Legal Counsel, Human Relations Business Partners, Benefits Administrators, managers and employees.
- Supported the structure and scope of how the Employee Relations team partners with key stakeholders to resolve matters effectively and efficiently.
- Assisted in implementing a new case management tool (HR Acuity) to ensure confidentiality and organization of personnel documentation and employment actions.
- Enhanced the performance management process by developing the Global Performance Improvement Plan, along with providing resources and ongoing support for managers through complex performance matters.
- Provides risk assessments and advises on company policies, as well as federal and local employment law requirements, based on subject matter expertise when reviewing employment actions.
- Supports the review and revision of company policies to reflect a growing organization in addition to accounting for compliance with evolving labor regulations and best practices.
- Excellent written and oral communication when providing recommendations and/or support to managers and employees.
HR Talent Generalist
Procore Technologies Inc.
Kansas City, MO
10.2021 - 01.2024
- Supported Revenue business units (Sales, Customer Success & Marketing) consisting of over 2,000 employees and managers regarding Employee Relations matters, including managing performance, conducting investigations, identifying training opportunities, addressing behavioral concerns, assisting the interactive ADA accommodations process and interpretation of employment policies and practices.
- Supported requests from legal partners for gathering information to respond to legal claims, attorney letters, lawsuits, etc.
- Contributed to an enhanced performance management process by developing standardized templates for varying levels of corrective action.
- Developed and implemented a new Attendance Policy and structured framework for its corrective action process to address violations.
- Developed and facilitated annual manager enablement training that included Performance Management, Recognizing and Rewarding Employees, ER Processes, and Navigating Difficult Conversations.
- Facilitates voluntary exit interviews and manages the involuntary separation process.
- Conducted exercises relating to role leveling and compensation analysis in order to create clear career maps and fair compensation ranges compared to market data.
- Analyzed data from the bi-annual Employee Voice Survey to understand trends and provide feedback to business leaders to support meaningful action across the organization.
Product Support Specialist
LaborChart
Overland Park, KS
10.2020 - 10.2021
- Served as the first point of contact for all customer inquiries, concerns, and feedback. Experienced in managing multiple priorities and projects at a time, and resolving customer matters efficiently.
- Conducted research on industry-specific emerging trends and needs of customers.
- Developed a deep understanding of the industry, software and services available, and the customers' business needs.
- Troubleshot customer issues to diagnose software malfunctions or end-user misuse. Emphasized detailed written and oral communication to ensure customers understood rationale, solutions, and best practices.
- Resolved customer issues and escalations professionally and timely.
- Developed and implemented training resources to support better software adoption, usage, and provide more added value for customers.
- Completed various specialized projects and custom solutions for enterprise customers to meet their unique business objectives.
- Collaborated closely with stakeholders such as Engineering, Integrations, and Customer Success Managers to improve the customer lifecycle experience and enhance product roadmap to account for customer feedback.
Education
Bachelor of Arts - Communications
Graceland University
Lamoni, IA03-2020
Skills
- Performance Management
- Regulatory/Legal Compliance
- Risk Mitigation
- Conflict Resolution
- Process & Policy Improvement
- Employee Engagement
Additional Skills
Proficient in masOS, Microsoft Office, Google Suite, and Workday. Exceptional communication and interpersonal skills.
References
References available upon request.
Timeline
Employee Relations Partner
Procore Technologies Inc.
01.2024 - Current
HR Talent Generalist
Procore Technologies Inc.
10.2021 - 01.2024
Product Support Specialist
LaborChart
10.2020 - 10.2021
Bachelor of Arts - Communications
Graceland University
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