Summary
Overview
Work History
Education
Skills
Timeline
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Madison Garfield

Dewey,AZ

Summary

I am a dynamic professional with a proven track record at The Michener Group, excelling in customer engagement and lead generation. I consistently enhanced client satisfaction and expanded the sales pipeline through effective communication and proactive outreach.

I am also effective at prioritizing tasks and meeting deadlines, as well as being reliable and punctual. I thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Assistant/ Real Estate Telemarketer

The Michener Group
05.2025 - Current
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to the correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company's client base.
  • Performed errands for the company, such as mailing leads.
  • Qualified leads and set up customer appointments for the outside sales team.

Assistant

Brooke Photography
05.2024 - 08.2025
  • Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Greeted guests with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Shift Supervisor

Papa Murphys
03.2021 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

High School Diploma -

Northern Arizona University
Flagstaff, AZ
05-2028

Skills

  • Customer service
  • Email and telephone etiquette
  • Customer engagement
  • Inbound and outbound calls
  • Teamwork
  • Individual Success

Timeline

Assistant/ Real Estate Telemarketer

The Michener Group
05.2025 - Current

Assistant

Brooke Photography
05.2024 - 08.2025

Shift Supervisor

Papa Murphys
03.2021 - 06.2024

High School Diploma -

Northern Arizona University

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Madison Garfield