Madison Garfield
Dewey,US
Summary
I am a dedicated Agent with proven skills in customer satisfaction and problem-solving. Being a dynamic and adaptable person in the call center is vital as information is constantly changing. Making sure there is clear communication with customers that results in solutions is my main goal, ensuring customer satisfaction. Having strong interpersonal skills and allowing customers to feel safe in their calls when talking about vulnerable topics. Experienced with team leadership and collaboration between departments and co-workers.
Overview
5
5
years of professional experience
Work History
AERO Agent
Northern Arizona University
Flagstaff, AZ
11.2025 - Current
- Mastered multiple platforms to ensure seamless call navigation, enhancing user experience.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
- Managed time between outbound calls and follow-up tasks, ensuring timely completion of daily responsibilities.
Enrollment Call Center Agent
Northern Arizona University
Flagstaff, AZ
10.2025 - Current
- Assisted customers daily with inquiries and support, maintaining positive attitude and focus on customer satisfaction.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Offered technical assistance for customers experiencing difficulties with online processes.
- Utilized NAU systems to accurately track interactions and maintain comprehensive customer records.
- Logged customer interactions in detail and relayed information to other departments.
- Exhibited high energy and professionalism while engaging with clients and staff.
Assistant
Brooke Photography
05.2024 - 08.2025
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Greeted guests with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Assistant/ Real Estate Telemarketer
The Michener Group
05.2025 - 06.2025
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company's client base.
- Performed errands for the company, such as mailing leads.
Shift Supervisor
Papa Murphys
03.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05-2024
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ12-2027
Skills
- LOUIE Expert
- Customer satisfaction
- Customer rapport
- Problem-Solving
- Multitasking
- Time management
- Organization
- Conflict resolution
- Interpersonal Skills
- Professional communication
- Clear communication
- Teamwork
- Collaboration
Timeline
AERO Agent
Northern Arizona University
11.2025 - Current
Enrollment Call Center Agent
Northern Arizona University
10.2025 - Current
Assistant/ Real Estate Telemarketer
The Michener Group
05.2025 - 06.2025
Assistant
Brooke Photography
05.2024 - 08.2025
Shift Supervisor
Papa Murphys
03.2021 - 06.2024
Bachelor of Science - Psychology
Northern Arizona University
High School Diploma -
Bradshaw Mountain High School