Madison Gartman
Jacksonville,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Private Nanny
Lauren Box
12.2021 - 02.2024
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Met with parents to reflect on and plan for children's activities and development.
Social Media Coordinator
Tammy Drake
05.2021 - 12.2023
- Wrote social media content to increase engagement with customers.
- Created social media marketing strategies and oversaw management of accounts.
- Engaged with and responded to online audience through relevant comments.
- Corresponded with social media clients to utilize positive feedback and posts to better promote brand.
- Conducted root cause analysis to solve high-impact or repetitive issues.
- Built and maintained corporate image, brand and identity.
- Drafted speeches for company executives and arranged interviews and other forms of contact.
- Built and updated crisis communication plans to handle diverse situations.
Hibbits Sport
Manager, Communications & Office Services
12.2020 - 04.2021
- Organized data in logical ways to enable efficient analysis and effective communication of findings.
- Collaborated with other researchers both in-person and virtually.
- Communicated findings to clients using multimedia, narrative writing and presentation skills to tell informative and compelling stories.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
Receptionist Manager
Sports Clips
08.2017 - 07.2020
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Delivered constructive call process feedback.
- Resolved customer complaints or answered customers' questions.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Connected incoming calls quickly using multi-line telephone system to minimize hold times.
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
Education
Associate of Science -
University of North Georgia
Dahlonega, GA05.2022
High School Diploma -
Pickens County High School
Jasper, GA08.2019
Skills
- Computer Skills
- Schedule Coordination
- Excellent Phone Demeanor
- Emergency Response
- Client Service
- Greeting Customers
- Flexible Schedule
- Professional Communication
- Data Entry
- Administrative Support
Timeline
Private Nanny
Lauren Box
12.2021 - 02.2024
Social Media Coordinator
Tammy Drake
05.2021 - 12.2023
Hibbits Sport
Manager, Communications & Office Services
12.2020 - 04.2021
Receptionist Manager
Sports Clips
08.2017 - 07.2020
Associate of Science -
University of North Georgia
High School Diploma -
Pickens County High School