Summary
Overview
Work History
Education
Skills
About me
Languages
Timeline
Generic

Madison Gaunt

Des Moines

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience

Work History

Revenue Specialist

DaVita
09.2022 - Current
  • Pull medical records from clinics for incoming requests from collection team.


  • Maintain HIPAA regulations and laws and patient confidentiality
  • Assist with pulling records for government audits
  • Maintaining accuracy and being detail oriented

Receptionist

MercyOne Ankeny Pediatric Clinic
10.2019 - 09.2022
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct person/office
  • Maintained confidentiality of information regarding clients and company and HIPAA laws
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support by copying, faxing, and filing documents.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed office bookkeeping with insurance billing and patient payments.

Veterinary Assistant

Iowa Veterinary Wellness Center
08.2018 - 10.2019
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Educated clients on post-surgical care and nutrition.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Observed animals for signs of distress or illness.
  • Followed safety protocols for handling animals.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered data from pet records and office visits into computer system.
  • Checked patient insurance, demographic, and health history to keep information current.

Veterinary Receptionist

Blue Pearl Pet Hospital
11.2015 - 10.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Entered data from pet records and office visits into computer system.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Processed medical insurance claims and payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Education

Associate of Arts - Liberal Arts

Marshalltown Community College
Marshalltown, IA
05-2015

Skills

  • Payment processing
  • Interpersonal communication skills
  • Account balancing
  • Scheduling
  • Data entry
  • Reception desk management
  • Recordkeeping and bookkeeping
  • Multi-line telephone systems
  • Calm demeanor
  • Organization skills
  • Front desk operations
  • Verbal and written communication
  • Client documentation
  • Customer service
  • Positive and professional
  • Exceptional customer service
  • Cash handling
  • Teamwork and collaboration
  • Customer engagement

About me

Currently have a full time remote job but looking for a part time position to fill my extra time with and get more socialization within the community. 


I have experience working with children, adults with disabilities, and animals in various situations and settings. I have learned how to manage confrontation and difficult situations through years of experience in various positions. 


I am friendly, love working with people, a team player, organized, know how to have fun yet be professional, and fast learner.

Languages

English
Full Professional

Timeline

Revenue Specialist

DaVita
09.2022 - Current

Receptionist

MercyOne Ankeny Pediatric Clinic
10.2019 - 09.2022

Veterinary Assistant

Iowa Veterinary Wellness Center
08.2018 - 10.2019

Veterinary Receptionist

Blue Pearl Pet Hospital
11.2015 - 10.2019

Associate of Arts - Liberal Arts

Marshalltown Community College

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Madison Gaunt