Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Gerych

Fenton

Summary

Dynamic and results-driven professional with extensive experience at Michigan Landscape Supply Co. Proven ability in call center customer service and payment processing, enhancing customer satisfaction through effective problem-solving and relationship building. Recognized for adaptability and a goal-oriented mindset, consistently achieving sales targets and fostering long-term client loyalty.

Accounts receivable professional committed to high standards and delivering results. Extensive experience with managing receivables, reducing delinquency rates, and improving financial processes. Known for strong team collaboration and adaptability to changing business needs, leveraging skills in financial analysis and customer relations.

Experienced with managing comprehensive accounts payable operations and ensuring timely financial transactions. Utilizes advanced knowledge of accounting software and regulatory compliance to streamline processes. Track record of building productive vendor relationships and leading efficient teams.

Overview

2026
2026
years of professional experience

Work History

Call Center Sales Representative

Michigan Landscape Supply Co
04.2023 - Current
  • Utilized CRM software to manage customer interactions and track sales leads.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Conducted product demonstrations to educate customers on features and benefits of landscape supplies.
  • Collaborated with team members to develop effective sales strategies and promotional campaigns.
  • Maintained up-to-date knowledge of industry trends and product offerings for informed customer recommendations.
  • Processed orders efficiently, ensuring accuracy in order fulfillment and delivery timelines.
  • Assisted in training new representatives on sales techniques and company policies to enhance team performance.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
  • Set up appointments with interested customers according to schedule availability.
  • Utilized sales techniques to build customer interest and close sales.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Accounts Receivable Manager

Michigan Landscape Supply Co
2023 - Current
  • Assisted in processing and recording customer payments using accounting software.
  • Boosted customer satisfaction, resolving disputes and queries in timely and efficient manner.
  • Processed incoming payments in accordance with established financial policies.
  • Completed daily process adjustments to maintain accuracy.
  • Learned collection strategies to improve cash flow and reduce aging receivables.
  • Coordinated communication with clients regarding outstanding invoices and payment disputes.
  • Contributed to developing procedures for efficient invoicing and payment processes.
  • Adapted quickly to changes in accounting regulations affecting billing procedures.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Prepared bills receivable, invoices, and bank deposits.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.

Esthetician

Hair Play Salon
06.2021 - 03.2022
  • Provided personalized skin analysis and treatment recommendations to enhance client satisfaction and results.
  • Performed facials, chemical peels, and microdermabrasion treatments following industry standards for safety and effectiveness.
  • Maintained cleanliness and sanitation of treatment rooms using established protocols to ensure a safe environment.
  • Educated clients on skincare routines and product usage to promote healthy skin habits outside of treatments.
  • Developed strong client relationships through effective communication, resulting in repeat business and referrals.
  • Adapted techniques based on client feedback to improve service quality and meet individual needs effectively.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm, and exceptional customer experience.
  • Stocked treatment rooms with proper supplies.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Welcomed clients arriving for appointments.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Educated patients on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Streamlined appointment scheduling to enhance operational efficiency, accommodating more clients per day.
  • Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
  • Developed signature facial treatment, becoming highly requested service among clientele.
  • Reduced treatment time without compromising quality, optimizing booking schedule for increased daily appointments.
  • Cleansed, exfoliated and moisturized customer skin.
  • Discussed procedures and treatment options with clients.
  • Explained benefits of skin care products to clients.
  • Performed consultations for patients before scheduling treatments.
  • Suggested appropriate therapy based on current health of client.
  • Reinforced customer selections by reviewing use and benefits of chosen products.

Customer Service Cashier

Matt and Terry's
01.2019 - 06.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Maintained accurate cash drawer balance throughout shifts.
  • Collaborated with team members to enhance customer service experience.
  • Ensured cleanliness and organization of checkout area for optimal flow.
  • Implemented strategies to improve checkout speed during peak hours.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Certificate - Esthetician

Charles Stewart Mott Community College
Flint, MI
08-2021

Skills

  • Call center customer service
  • Goal-oriented mindset
  • Stress tolerance
  • Building rapport
  • Positive attitude
  • Teamwork
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Customer engagement
  • Self motivation
  • Product knowledge
  • Conflict resolution
  • Professionalism
  • Payment processing
  • Time management abilities
  • Account management

Timeline

Call Center Sales Representative

Michigan Landscape Supply Co
04.2023 - Current

Esthetician

Hair Play Salon
06.2021 - 03.2022

Customer Service Cashier

Matt and Terry's
01.2019 - 06.2021

Accounts Receivable Manager

Michigan Landscape Supply Co
2023 - Current

Certificate - Esthetician

Charles Stewart Mott Community College

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