Madison Ginn
Winterport,ME
Summary
At Coffee Break Cafe, With enhanced operational efficiency and customer satisfaction through expert multitasking and strong organizational skills. Known for exceptional customer service and cash handling abilities, I led by example in resolving complaints and fostering team collaboration. Having proactive approach in training new hires and maintaining high cleanliness standards significantly contributed to the cafe's positive environment. Having personal and professional experience and knowledge with working every position not only added to my personal success but the success of the business.
Overview
7
7
years of professional experience
Work History
Cafe Employee
Coffee Break Cafe
10.2021 - Current
- Boosted cafe efficiency by staying organized during peak hours and multitasking when necessary.
- Demonstrated product knowledge when answering customer inquiries, resulting in informed purchasing decisions.
- Resolved customer concerns or complaints professionally, striving for complete satisfaction.
- Created lasting relationships with returning customers by remembering preferences and engaging in friendly conversation.
- Contributed to a positive team atmosphere by collaborating with colleagues and assisting in various tasks as needed.
- Assisted in training new hires, ensuring they understood company policies and procedures for optimal performance.
- Handled cash transactions with accuracy, maintaining a balanced register at the end of each shift.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Babysitter
Family Members
03.2018 - 06.2024
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
Bachelor of Arts - Business Management
University of Maine Presque Isle
Presque Isle, ME05.2028
High School Diploma -
Hampden Academy
Hampden, ME06.2024
Skills
- Strong multitasking
- Efficient organization
- Professional Appearance
- Handling Complaints
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Guest Engagement
- Reliable and Responsible
- Adaptable and Flexible
- Cool Under Pressure
- Team Leadership
Timeline
Cafe Employee
Coffee Break Cafe
10.2021 - Current
Babysitter
Family Members
03.2018 - 06.2024
Bachelor of Arts - Business Management
University of Maine Presque Isle
High School Diploma -
Hampden Academy
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