Madison Glass
Gig Harbor,WA
Summary
Dynamic professional with a proven track record at COPE Health Solutions, adept in maintaining patient safety standards and leveraging emotional intelligence to enhance team dynamics. Excelled in documentation and adaptive teaching, contributing to operational efficiency and mentorship of over 50 students. Skilled in nursing assistance and hospital policies, demonstrating strong leadership and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Scholar Assistant
COPE Health Solutions
Tacoma, WA
11.2024 - Current
- Assisted manager in overseeing business operations for up to 50+ students, ensuring smooth workflow and operational efficiency.
- Utilized EasyShifts, Salesforce, and Survey Monkey to streamline new hire onboarding and support technical platform integration.
- Trained and mentored new staff to maintain daily operational consistency and provided professional support to students and coworkers.
Medical Scribe
Scribeamerica
Tacoma, WA
09.2024 - Current
- Documented patient interactions and medical histories accurately.
- Recorded detailed patient information and physician notes efficiently.
- Transcribed medical consultations and patient records with precision.
Student Lab Assistant
Pacific Lutheran University
Parkland, WA
08.2023 - Current
- Organized supplies, maintained equipment, and prepared laboratory environments for student learning.
- Monitored students during labs and intervened in dangerous activities.
- Applied advanced education to help students struggling with material and techniques.
- Observed 20 students to assess progress with laboratory work and assign grades.
Health Scholar Assistant
COPE Health Solutions
Tacoma, WA
10.2023 - 07.2024
- Assisted manager in all aspects of business operations overseeing 75 students.
- Leveraged EasyShifts, Sales Force, andSurvey Monkey to support new hire onboarding for technical platforms.
- Provided support to online health scholar program applications.
- Assisted program managers with scholars' online accounts and records.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Provided professional services and support in a dynamic work environment to students and other coworkers.
Server
Tides Tavern
06.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Oversaw 7 tables per shift
Server
Applebee's
11.2022 - 08.2023
- Greet and seat guests, providing menus and explaining daily specials
- Offer personalized recommendations and take orders accurately to ensure guest satisfaction
- Serve food and beverages promptly, ensuring proper presentation and temperature
- Address guest inquiries, resolve issues, and accommodate special requests professionally
- Manage cash and credit card transactions, process payments accurately, and maintain cash drawer integrity
- Collaborate with the kitchen team to ensure timely food delivery and maintain food quality standards
- Perform side work duties, such as restocking supplies, rolling silverware, and cleaning tables.
Server
Legends
07.2022 - 09.2022
- At the White River Amphitheater, I was a personalized server for up to twenty different parties during the concerts
- I served food and alcohol while checking on guests to verify satisfaction
- Parts of my responsibilities were running food and drinks across the stadium, completing payments through a POS system, and cleaning the concert box seats at the end.
Hospitality Specialist
Elite Staffing
07.2022 - 08.2022
- At St. Elizabeth hospital, was the face of the emergency department
- My responsibility was to assess patients' severity of their injuries and let staff know if immediate attention was needed while also checking for COVID-19 symptoms; I directed vendors and signed them in, screened visitors for COVID, and communicated with healthcare workers about patients having visitors
- Was first line of defense at the doors for COVID and visitors
Barista
Cheers
10.2021 - 07.2022
- Greeted customers with a positive attitude and kept an ongoing conversation while multitasking by making coffee and checking people out
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- I memorized customers' drinks and over 20 different specialty coffees
- Maintained regular and consistent attendance and punctuality
Barista
Java Garden
06.2020 - 10.2021
- Utilized multitasking by making coffee drinks, conversing, and handling cash and credit transactions
- Responsible for an inventory list and organizing
- Dealt with over 60 customers daily and calculated how much was made daily
- Used POS system to accurately enter orders and process payments
Education
Bachelor of Science - Pre-Health Sciences, Biology, Minor in Chemistry
Pacific Lutheran University
Tacoma, WA05.2025
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06.2020
Skills
- Maintaining Patient Safety Standards
- Nursing Assistance
- Hospital Policies
- Documentation skills
- Strong leadership
- Adaptive teaching strategies
- Emotional intelligence
- Anatomy and physiology
Certification
- MAST Permit
- Driver's License
- Food Handler Certification
- CPR Certification
Education
Bonney Lake, WA,true,Tacoma, WA
Contact
Gig Harbor, WA 98335
Timeline
Health Scholar Assistant
COPE Health Solutions
11.2024 - Current
Medical Scribe
Scribeamerica
09.2024 - Current
Health Scholar Assistant
COPE Health Solutions
10.2023 - 07.2024
Student Lab Assistant
Pacific Lutheran University
08.2023 - Current
Server
Tides Tavern
06.2023 - 09.2023
Server
Applebee's
11.2022 - 08.2023
Server
Legends
07.2022 - 09.2022
Hospitality Specialist
Elite Staffing
07.2022 - 08.2022
Barista
Cheers
10.2021 - 07.2022
Barista
Java Garden
06.2020 - 10.2021
Bachelor of Science - Pre-Health Sciences, Biology, Minor in Chemistry
Pacific Lutheran University
High School Diploma -
Bonney Lake High School
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