Summary
Overview
Work History
Education
Skills
Clinical Hours
Timeline
Generic

Madison Gledhill

Mustang

Summary

Dedicated professional with a proven track record of exceptional customer service and time management skills, honed across roles from Pet Sitter to Head Hostess at Charleston's Restaurant. Excelled in creating welcoming environments and streamlining processes, significantly enhancing guest and client satisfaction. Renowned for reliability and a strong work ethic, consistently exceeding employer expectations.

Overview

5
5
years of professional experience

Work History

Pet Sitter

Cody Schmidt
07.2020 - 07.2024
  • Cared for pets by providing food, water, and companionship during visits.
  • Administered medications and treatments as directed by pet owners.
  • Prepared food and water following instructions from pet owners.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.

Server

Charleston's Restaurant
01.2023 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Head Hostess

Charleston's Restaurant
09.2021 - 07.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Babysitter

Jennifer Leibrock
06.2019 - 07.2019
  • Organized fun activities and games to keep children engaged and entertained.
  • Followed specific guidelines from parents regarding children's routines and preferences.
  • Cared for children by preparing meals and providing snacks.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Helped children complete homework assignments and school projects.
  • Prepared healthy, age-appropriate snacks and meals.

Education

Associate of Applied Science - Nursing

Oklahoma City Community College
Oklahoma City, OK
05-2025

Skills

  • Honest and trustworthy
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Exceptional customer service
  • Strong work ethic
  • Professional appearance
  • Patience and empathy
  • Time management

Clinical Hours

Normal Regional Hospital | 63 hours

  • Medical-Surgical: observation, operating room, intermediate care unit

By graduation: 

  • Critical care: intensive care unit, emergency room, intermediate care unit, progressive care unit (99 hours)


Southwest Integris Medical Center | 102 hours

  • Medical-Surgical: pre-op, neuro, oncology, adult unit
  • Critical Care: emergency room


OU Children's Hospital | 32 hours

  • Obstetrics/Gynecology: postpartum, labor and delivery, NICU


St. Anthony Hospital - Midwest | 24 hours

  • Mental Health: adult behavioral health
  • Critical Care: emergency room
  • Medical-Surgical: intermediate care unit


Bethany Children's Health Center | 8 hours

  • Medical-Surgical: pediatric unit

Timeline

Server

Charleston's Restaurant
01.2023 - 07.2023

Head Hostess

Charleston's Restaurant
09.2021 - 07.2023

Pet Sitter

Cody Schmidt
07.2020 - 07.2024

Babysitter

Jennifer Leibrock
06.2019 - 07.2019

Associate of Applied Science - Nursing

Oklahoma City Community College

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Madison Gledhill