MADISON GOMEZ
Dallas
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
3
3
years of professional experience
Work History
Lead Hostess
Doc B's
Dallas
01.2025 - Current
- Coordinate reservations, waitlists, and guest flow to maintain optimal scheduling efficiency and service pacing.
- Serve as the key liaison between guests, servers, and management.
- Supervised and trained staff on customer service standards, communication, and system usage.
- Maintained accurate guest notes, preferences, and special occasion details to support personalized service.
Guest Services
JOEY Dallas
Dallas
01.2024 - 01.2025
- Ensures a seamless and sophisticated guest experience by greeting guests warmly, offering champagne, and guiding them to their table.
- Managed reservations, waitlists, and table assignments.
- Communicated effectively with servers, managers, and kitchen staff to coordinate seating and pacing.
- Maintained knowledge of menu offerings, wine pairings, and restaurant standards.
Patient Service Specialist
Baylor Scott & White
Dallas
07.2022 - 01.2024
- Served as the first point of contact for patients in a busy women's health clinic, providing compassionate and confidential support.
- Scheduled appointments for OB/GYN, prenatal, postpartum, and specialty care visits.
- Verified insurance eligibility, benefits, and authorizations to ensure accurate billing and coverage.
- Managed patient check-in,/check-out, collected co-pays, and updated demographic information.
Education
High School Diploma -
Sunset High School
Dallas, TX05.2019
Bachelor of Science - Nursing
Texas Woman's University
Denton, TXSkills
- Detail-oriented
- Bilingual communication
- Organizational skills
- Problem solving
- Self-motivation
- Customer service
- Proficiency in PowerPoint
- Proficiency in Excel
- Multi-tasking ability
- Clear communication
- Effective communication
- Client relationship management
- Customer experience enhancement
- High-volume call handling
- Training and development
- Memory retention
- Friendly demeanor
Skills Summary - Summary
Detail oriented hostess with 4+ years' experience in customer service. Bilingual and well organized. Thrives in fast paced environments. Adapt problem-solver as well as self-motivated individual looking to gain more experience and acquiring more customer service skills. Proficient in PowerPoint, Excel. Able to multi-task, communicate clearly and effectively.
Languages
English
Full Professional
Spanish
Limited
Timeline
Lead Hostess
Doc B's
01.2025 - Current
Guest Services
JOEY Dallas
01.2024 - 01.2025
Patient Service Specialist
Baylor Scott & White
07.2022 - 01.2024
High School Diploma -
Sunset High School
Bachelor of Science - Nursing
Texas Woman's University