Madison Gooch
Brighton,TN
Summary
Dynamic and personable professional with exceptional communication, organizational, and multitasking skills. Proven ability to provide top-tier customer service, manage multiple responsibilities efficiently, and maintain a calm, professional demeanor under pressure. Passionate about creating welcoming environments and fostering positive customer relationships. Adept at handling administrative tasks, managing schedules, and supporting team operations to ensure seamless front-office performance.
Overview
7
7
years of professional experience
Work History
Lead Waitress/Bartender
The Cellar
Covington, TN
07.2025 - Current
- Deliver attentive, high-quality service to customers in a fast-paced environment.
- Manage multiple customer requests efficiently while maintaining a professional demeanor.
- Handle cash and card transactions with accuracy and care.
- Foster customer loyalty through personalized and friendly interactions.
- Trained and mentored new staff on service standards and protocols.
Auto Finance Specialist
Community Bank
Lexington, TN
05.2022 - 02.2025
- Provided exceptional customer service both in person and over the phone.
- Recognized customer needs and offered tailored financial solutions.
- Partnered with credit analysts and auditors to process and review auto loans.
- Managed titles, auditing tasks, and inside sales to ensure compliance and accuracy.
- Consistently maintained a detail-oriented and organized workflow.
- Contributed to a positive workplace culture by promoting professionalism and teamwork.
Waitress
Baja Grill
Lexington, TN
05.2019 - 04.2022
- Built strong rapport with customers, ensuring satisfaction and repeat visits.
- Managed orders, handled transactions, and supported a busy team environment.
- Demonstrated reliability and strong teamwork during high-volume shifts.
Education
No Degree - Criminal Justice
UT Martin At Parsons Center
ParsonsHigh School Diploma -
Lexington High School
Lexington05-2020
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong Verbal and Written Communication
- Multitasking and Time Management
- Customer Service and Relationship Building
- Organization and Attention to Detail
- Professional and Composed Under Pressure
- Problem Solving and Critical Thinking
- Typing and Data Entry Accuracy
Timeline
Lead Waitress/Bartender
The Cellar
07.2025 - Current
Auto Finance Specialist
Community Bank
05.2022 - 02.2025
Waitress
Baja Grill
05.2019 - 04.2022
No Degree - Criminal Justice
UT Martin At Parsons Center
High School Diploma -
Lexington High School