Madison Gould
Lake Worth,FL
Summary
Hardworking and passionate with strong organizational skills eager to secure an internship. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server Assistant
Bonefish Grill Restaurants
2023.10 - Current
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Assisted servers in meeting customers needs by refilling drinks, providing condiments, and addressing any concerns.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
Host /To-Go Specialist
Bonefish Grill Restaurants
2022.05 - 2023.08
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2023
Skills
- Responsible and Trustworthy
- Willing to Learn
- Positive and Friendly Attitude
- Customer Relations
- Attention to Detail
- Time Management
- Quality Assurance
- Employee Training
Certification
- Certified, Autodesk Revit - April 2023
- Florida Engineering Society Industry Certification - May 2023
- Certified, Microsoft Office - May 2019
Timeline
Server Assistant
Bonefish Grill Restaurants
2023.10 - Current
Host /To-Go Specialist
Bonefish Grill Restaurants
2022.05 - 2023.08
High School Diploma -
Palm Beach Central High School
- Certified, Autodesk Revit - April 2023
- Florida Engineering Society Industry Certification - May 2023
- Certified, Microsoft Office - May 2019
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