Summary
Overview
Work History
Education
Skills
Timeline
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Madison Graeff

'Ewa Beach,HI

Summary

Sociable Server offering 2 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

High-energy hostess, skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

3
3
years of professional experience

Work History

Server

Brewhouse Grille
Camp Hill, PA
05.2022 - 12.2023
  • Followed health safety guidelines when preparing and serving food products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Delivered food orders promptly and courteously.
  • Informed customers of daily specials and signature menu items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Served food and beverages to patrons and confirmed complete orders.

Hostess

Brewhouse Grille
Camp Hill, Pennsylvania
05.2021 - 12.2023
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Provided excellent customer service by addressing customer needs promptly.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Helped service staff handle demand by distributing food and beverages.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Processed payments from customers using a POS system.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Provided customers with accurate wait times and monitored waiting list.

Lead Store Associate

Sweet Frog Frozen Yogurt
Camp Hill, PA
07.2020 - 12.2023
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered telephone to give callers store information and look up order details.
  • Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Recommended, selected and located merchandise based on customer desires.
  • Conducted regular inventory checks to identify any discrepancies or shortages.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.

Sales Associate

CVS Pharmacy
Camp Hill, Pennsylvania
10.2022 - 05.2023
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed transactions using a point-of-sale system.

Education

Some College (No Degree) - Biology

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Safe Food Handling
  • Guest Engagement
  • Beverage Preparation
  • Food Running

Timeline

Sales Associate

CVS Pharmacy
10.2022 - 05.2023

Server

Brewhouse Grille
05.2022 - 12.2023

Hostess

Brewhouse Grille
05.2021 - 12.2023

Lead Store Associate

Sweet Frog Frozen Yogurt
07.2020 - 12.2023

Some College (No Degree) - Biology

Harrisburg Area Community College

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Madison Graeff