Madison Grahovac
Summary
Proven track record in enhancing member satisfaction and operational efficiency at YMCA Of Whitley County, demonstrating exceptional communication and interpersonal skills. Skilled in managing financial transactions and maintaining high cleanliness standards, achieving a significant improvement in workspace organization. Excel in cross-functional teamwork and adept at overcoming adversity, contributing to a positive and productive work environment.
Overview
8
8
years of professional experience
Work History
Membership Assistant
YMCA Of Whitley County
05.2024 - Current
- Respond and assist all member inquires regarding membership and/or facility
- Answer phone calls and assist members on the phone and transfer calls as needed
- Maintain cash drawer balance
- Open and close membership accounts
- Process any payments for accounts and programs
- Greet all who enter building
- Give tours and knowledge of the facility
- Assist other staff when needed
ELC Substitute
YMCA Of Whitley County
04.2024 - Current
- Follow classroom plans provided by teacher
- Assist teacher in all aspects
- Manage classroom behavior to ensure a safe and respectful atmosphere
- Individually helping students and tailoring to each student as needed
- Leading students as a whole to keep on task
- Interact, greet and encourage all students
Child Watch Staff Member
YMCA Of Whitley County
03.2024 - Current
- Check in any children who will be under care in Child Watch area or Kids Club
- Remain attentive to all children
- Bottle feed babies, rock to sleep and change diapers
- Interact and play with small children
- Color and build blocks with kids
- Keep current head count and roster on computer system up to date
- Interact with all adults dropping off children and asking prompting questions on computer system
Wellness Assistant
YMCA Of Whitley County
02.2024 - Current
- Maintain a clean wellness area by completing cleaning duties on daily list
- Assist members with any inquires of the wellness area and any equipment
- Clean all dirty laundry, fold and prepare fresh laundry
- Keep up to date on all machines and how they operate
- observing all areas during shift for any medical attention needed
- Interact and greet members
- Set up or disassemble any programs scheduled for the day in the gym
Cleaning Supervisor
Clean Solutions - YMCA Of Whitley County
03.2023 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
After School Care Assistant
YMCA Of Whitley County
08.2022 - Current
- Work with staff to maintain attendance of students under your care
- Interact and greet all students
- Follow curriculum for the program
- Ensure all students eat a snack if wanted
- Manage classroom behavior to ensure a safe and respectful atmosphere
- Help individual students with homework, reading , or any task
- Report to program leader and/or Director of any inquires
Cleaning Crew Member
Clean Solutions - YMCA Of Whitley County
06.2021 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Branch Sales Clerk
Partner's First Federal Credit Union
10.2017 - 07.2019
- Open and Close branch
- Process all teller transactions such as, deposits, withdrawals, payments, cashiers checks, cash advances, business transactions
- IRA/HSA training
- Shared Branch transactions
- Answer all member inquiries
- Balance all cash drawers and coin machine and money safes
Service Representative
3 Rivers Credit Union
07.2018 - 04.2019
- Open and Close branch
- Process all teller transactions such as, deposits, withdrawals, payments, cashiers checks, cash advances, business transactions
- IRA/HSA training
- Shared Branch transactions
- Answer all member inquiries
- Balance all cash drawers and coin machine and money safes
Branch Sales Teller
General Credit Union - Merged Into Partners First
04.2016 - 10.2017
- Open and Close branch
- Process all teller transactions such as, deposits, withdrawals, payments, cashiers checks, cash advances, business transactions
- IRA/HSA training
- Shared Branch transactions
- Answer all member inquiries
- Balance all cash drawers and coin machine and money safes
Education
General Education
University of Saint Francis - Fort Wayne
Fort Wayne, INHigh School Diploma -
New Haven High School
New Haven, IN06.2015
Skills
- Adversity
- Communication
- Cross-Functional Teamwork
- Interpersonal abilities
Timeline
Membership Assistant
YMCA Of Whitley County
05.2024 - Current
ELC Substitute
YMCA Of Whitley County
04.2024 - Current
Child Watch Staff Member
YMCA Of Whitley County
03.2024 - Current
Wellness Assistant
YMCA Of Whitley County
02.2024 - Current
Cleaning Supervisor
Clean Solutions - YMCA Of Whitley County
03.2023 - Current
After School Care Assistant
YMCA Of Whitley County
08.2022 - Current
Cleaning Crew Member
Clean Solutions - YMCA Of Whitley County
06.2021 - Current
Service Representative
3 Rivers Credit Union
07.2018 - 04.2019
Branch Sales Clerk
Partner's First Federal Credit Union
10.2017 - 07.2019
Branch Sales Teller
General Credit Union - Merged Into Partners First
04.2016 - 10.2017
General Education
University of Saint Francis - Fort Wayne
High School Diploma -
New Haven High School