Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Madison Grammer

Gainesville

Summary

Experienced warehouse worker with a proven track record in efficient inventory management and order fulfillment. Proficient in operating forklifts, maintaining stock levels, and ensuring on-time deliveries. Dedicated to fostering team collaboration and achieving results, adept at adapting to evolving demands. Known for reliability, flexibility, exceptional organizational abilities, and adept problem-solving skills.

Overview

6
6
years of professional experience

Work History

Receptionist

State Farm
12.2022 - 09.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Call Center Representative

Nationwide
02.2020 - 08.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Developed effective working relationships with team members across multiple departments.

Transportation and Receiving

PFG Customized Distribution
08.2021 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Shipping Clerk

PFG Customized Distribution
06.2021 - 04.2023
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Temp Environmental Service

Shands Hospital
11.2019 - 03.2020
  • Cleaned and sanitized patient rooms, bathrooms, hallways, and other areas of the hospital according to established policies and procedures.
  • Dusted furniture, window sills, ledges, wall hangings, and equipment with damp cloths or mops.
  • Swept, mopped, scrubbed and vacuumed floors in order to maintain cleanliness.
  • Stripped beds of sheets and pillowcases; washed bed linens using washing machines.
  • Assisted in setting up rooms for special events such as meetings or conferences.
  • Performed minor maintenance activities such as changing light bulbs and replacing faucets.
  • Replenished bathroom supplies such as soap, toilet paper and towels.
  • Maintained a safe working environment by adhering to safety protocols at all times.

Sales Associate

DTLR
07.2018 - 09.2019
  • Assist customers with selecting clothing that is flattering their body types.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Dietary Aide

Palm Gardens Center for Nursing & Rehabilitation
01.2018 - 09.2018
  • Served specific meals to patients with special dietary needs.
  • Helped patients with special needs eat meals with kindness and patience.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.

crew member

Wendy's
02.2018 - 09.2018
  • Responsible for handling revenue.
  • Assist customers in selecting menu items that will satisfy their current hunger.
  • Drove team success by completing assigned task quickly and accurately.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Verified orders and bagged items for easy transport.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Washed, peeled, cut and measured recipe ingredients.

Education

High School Diploma -

Gainesville High School
Gainesville, FL
06-2018

Skills

  • Cleanliness and sanitation
  • Guest relations
  • Cash management experience
  • Customer friendly
  • Coordination skills
  • Fast learning
  • Client satisfaction
  • Recruitment and hiring
  • Stock maintenance
  • Problem resolving
  • Data entry
  • Excellent multitasker
  • Prioritize responsibilities
  • Problem solver and function in a team environment
  • Excellent communication
  • Organizational skills
  • Documentation
  • HIPAA Compliance
  • Incident Reporting
  • Compassionate communication
  • Problem-Solving
  • Strong Ethics
  • Medical Records Management
  • Technical Support
  • Data Entry
  • Documentation And Reporting
  • Organization skills
  • Patient Scheduling
  • Customer Service
  • Appointment Setting

Additional Information

  • EXTRACURRICULAR ACTIVITIES: , DECA 2015-2017

Timeline

Receptionist

State Farm
12.2022 - 09.2023

Transportation and Receiving

PFG Customized Distribution
08.2021 - 04.2023

Shipping Clerk

PFG Customized Distribution
06.2021 - 04.2023

Call Center Representative

Nationwide
02.2020 - 08.2023

Temp Environmental Service

Shands Hospital
11.2019 - 03.2020

Sales Associate

DTLR
07.2018 - 09.2019

crew member

Wendy's
02.2018 - 09.2018

Dietary Aide

Palm Gardens Center for Nursing & Rehabilitation
01.2018 - 09.2018

High School Diploma -

Gainesville High School

Similar Profiles

CREATE PROFILE