Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Grand

Tulsa,OK

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Waitress

IHOP
Glenpool, OK
02.2020 - 04.2021
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed positive relationships with regular customers through friendly conversation.

Waitress

SantaFe cattle co.
Glenpool, OK
01.2020 - 07.2020
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Sandwhich Artist

SUBWAY®Restaurants
Catoosa, OK
05.2018 - 08.2019
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Organized inventory for efficient restocking of products.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Followed established procedures for handling money transactions accurately.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Upsold additional items to increase store profits.
  • Replenished condiments and other supplies at front counter areas.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Adhered strictly to cash handling policies and procedures.
  • Assisted team members during peak hours when necessary.
  • Completed opening, closing and shift change tasks by following company guidelines.

Education

GED -

Epic Charter Schools
Tulsa, OK
04-2023

Skills

  • Organization
  • Conflict Resolution
  • Planning
  • Multitasking
  • Decision-Making
  • Customer Service
  • Dependable and Responsible

Timeline

Waitress

IHOP
02.2020 - 04.2021

Waitress

SantaFe cattle co.
01.2020 - 07.2020

Sandwhich Artist

SUBWAY®Restaurants
05.2018 - 08.2019

GED -

Epic Charter Schools

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Madison Grand