Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Green

Marysville,IN

Summary

Detail-oriented professional with a strong background in customer service, office administration, and client relations. Skilled in handling high-volume interactions, managing records, and coordination operations with efficiency and professionalism. Seeking to leverage strong organizational and communication abilities in a professional, fast-paced, position, where I can grow and expand my knowledge both professionally and personally.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Treatment Coordinator

Denzinger Family Dentistry
02.2022 - Current
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Implemented strategies to increase appointment adherence rates, reducing no-shows and cancellations for improved resource utilization.
  • Assisted in enhancing the patient's understanding of treatment plans and expectations.
  • Enhanced treatment outcomes for patients through thorough follow-ups and ongoing support.
  • Served as a reliable point-of-contact for both patients and healthcare providers, facilitating effective communication channels during care coordination.
  • Trained new team members on effective coordination practices and clinic protocols, fostering a cohesive work environment focused on patient-centered care delivery.
  • Evaluated patient feedback to identify areas of improvement in the treatment coordination process, implementing necessary changes for enhanced patient experiences.
  • Provided empathetic support to patients during difficult moments, demonstrating compassion and understanding in challenging situations.
  • Managed patient records with accuracy and confidentiality, maintaining compliance with HIPAA regulations.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Various type of reporting via software's including Open Dental, Microsoft Word/ Excel.

Pharmacy Technician

Walgreens Pharmacy
07.2021 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Resolved third-party billing, computer system and customer service issues.

Logistics Shipping Coordinator

Alpha Pack
01.2020 - 07.2021
  • Enhanced customer satisfaction with timely and accurate order fulfillment coordination.
  • Managed inventory levels for optimal warehouse space utilization and reduced storage costs.
  • Ensured compliance with international shipping regulations, minimizing delays and penalties.
  • Participated in regular meetings with other members of management team to align department goals with overall company objectives.
  • Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
  • Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
  • Upheld safety standards throughout the workplace by following established procedures and promoting awareness among staff members.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.

Education

No Degree - General Studies

Ivy Tech Community College of Indiana
Sellersburg, IN

High School Diploma -

Henryville Jr./Sr. High School
Henryville, IN
05-2021

Skills

  • Professionalism and ethics
  • Customer service
  • Attention to detail
  • Multitasking
  • Critical thinking skills
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Office administration
  • Billing statement processing
  • Time management
  • Punctual and hardworking

Certification

  • Pharmacy Technician license
  • CPR & Immunization Certified
  • AADOM (American Association of Dental Office Management) Certifications

Timeline

Patient Treatment Coordinator

Denzinger Family Dentistry
02.2022 - Current

Pharmacy Technician

Walgreens Pharmacy
07.2021 - Current

Logistics Shipping Coordinator

Alpha Pack
01.2020 - 07.2021

No Degree - General Studies

Ivy Tech Community College of Indiana

High School Diploma -

Henryville Jr./Sr. High School

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Madison Green