Madison Gregory
Nursing Student
Charlotte,North Carolina
Summary
I am a self-motivated and highly driven nursing student seeking to optimize my patient care experience, knowledge, and skills. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots complex issues with ease and patience.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Cashier
9330 Center Lake Dr Suites
Charlotte, NC
- Worked during peak times and high volume
- Provided great customer service
- Completed multiple orders within a time interval
- Made sure work environment was sterile for staff members and customers
- Trained two new employees on correct protocols and operation and maintenance of equipment
- Collected and authorized payments of guests.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items and join reward programs.
Customer Service Associate
8111 Concord Mills Boulevard
Concord, NC
- Greeted Customers
- Provide excellent,
- Exceed sales quotas
- Assisted with inventory management
- Regularly updating customers about the newest releases and promotions
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Resolved concerns with products or services to help with retention and drive sales.
CNA II / Secretary
Atrium Health, N, Tryon
Charlotte, NC
01.2022 - Current
- Time management
- Perform Basic Life support (BLS)
- Organize patient placement within the ED
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Communicate therapeutically with patients
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Hostess/ Server
Mama Ricotta’s
Kings, Charlotte, NC
05.2021 - 10.2021
- Greeted customers
- Scheduled reservations
- Managed and updated restaurant floor and seating chart
- Served Guest
- Kept side stations stocked
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate and Cashier
Kids Footlocker
Concord
06.2019 - 04.2021
- Answered customer questions and helped find specific items.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Managed staffing levels to provide optimal support for cash register operations.
- Increased sales by offering advice on purchases and promoting additional products.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
Cashier Customer Service
Banana Republic
Charlotte
09.2018 - 06.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Referred to price sheets and special sale bulletins to enter price changes.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Paramedic Intern
MEDIC EMS
Charlotte, Wilkinson, NC
06.2018 - 08.2018
- Assisted paramedics with assessing patient’s condition through physical and verbal exams 2
- Assisted human resources director with organizing new hire orientation
- Restocked and organized ambulances
- Responded to emergency assignments quickly and safely
Education
Nursing
Carolinas College of Health Sciences
Charlotte, NC 01.2022 - Current
The University of North Carolina
08.2019 - 04.2021
High School Diploma -
Philip O Berry
08.2015 - 06.2019
Skills
Customer assistance
Patient and family advocacy
Privacy and confidentiality
Data recovery
Desktop support
Mac systems
Mentoring proficiency
Sales expertise
Complaint resolution
Timeline
CNA II / Secretary
Atrium Health, N, Tryon
01.2022 - Current
Nursing
Carolinas College of Health Sciences
01.2022 - Current
Hostess/ Server
Mama Ricotta’s
05.2021 - 10.2021
The University of North Carolina
08.2019 - 04.2021
Sales Associate and Cashier
Kids Footlocker
06.2019 - 04.2021
Cashier Customer Service
Banana Republic
09.2018 - 06.2019
Paramedic Intern
MEDIC EMS
06.2018 - 08.2018
High School Diploma -
Philip O Berry
08.2015 - 06.2019
Cashier
9330 Center Lake Dr Suites
Customer Service Associate
8111 Concord Mills Boulevard