Madison Griffin
Grapevine,USA
Summary
Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
Styku, LLC
Los Angeles, USA
06.2022 - Current
- Develop and maintain strong relationships with customers, ensuring their satisfaction and success with our products and services.
- Implemented new platforms to jumpstart success within the success department
- Manage a team of 10 customer success representatives
- Conduct training and education sessions for customers and employees, ensuring smooth onboarding and product understanding.
Customer Success Manager
Therabody, Inc.
Dallas, USA
03.2021 - 03.2022
- Onboarded new customers, aligned value and expectations with Inside Sales team.
- Drove product adoption, increased retention, and managed revenue expansion opportunities.
- Led a team of customer success associates and implemented live seminars for accounts.
- Promoted to manager from associate CSR.
Consultant II, Healthcare Account Management
AMN Healthcare- Staff Care
Irving, USA
03.2018 - 05.2020
- Earned the Emerging Leader Award in 2019 and consistently exceeded KPIs, receiving two awards.
- Promoted from Associate to Consultant I within 6 months and further to Consultant II in just 3 months.
- Built and maintained strong relationships with healthcare professionals, generating referrals and sales leads.
- Managed junior account coordinators and conducted training for new account managers.
- Successfully handled the full-cycle account management process, from lead sourcing to signing highly qualified clients.
- Implemented services in over 200 offices across the United States, contributing to over $100K in monthly gross profit since September 2019.
Client Account Manager, Women's Healthcare & MedSpa
HerKare
Southlake, USA
03.2013 - 03.2018
- Acted as the lead point of contact for all customer account management matters, fostering long-lasting client relationships.
- Assumed the role of a human resource generalist, overseeing interviewing, onboarding, and training of new employees.
- Served as a liaison between billing, medical records departments, and insurance companies to resolve billing errors and apply appropriate codes.
Education
Continuing Education
Tarrant County College
South Plains College
Bachelor of Science - Mass Communications
Texas Tech University
08.2009 - 01/2012
Scrum Master -
Scrum Master
Scrum Master
Coursera
Skills
- Salesforce
- HubSpot
- Stripe
- Workday
- Ultipro
- Gainsight
- Jira
- Eyerate
- Churnzero
- Zenefits
- Asana
- Lattice
- NuOrder
- EHR
- AdvancedMD
- Vtiger systems
References
Available upon request.
Timeline
Customer Success Manager
Styku, LLC
06.2022 - Current
Customer Success Manager
Therabody, Inc.
03.2021 - 03.2022
Consultant II, Healthcare Account Management
AMN Healthcare- Staff Care
03.2018 - 05.2020
Client Account Manager, Women's Healthcare & MedSpa
HerKare
03.2013 - 03.2018
Bachelor of Science - Mass Communications
Texas Tech University
08.2009 - 01/2012
Continuing Education
Tarrant County College
South Plains College
Scrum Master -
Scrum Master
Scrum Master
Coursera