Madison Gross
Baldwinsville,NY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Associates For Women's Medicine
04.2023 - 03.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Managed approximately 45 incoming patients per day
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Utilized charting/scheduling systems: NextGen
Call Center Representative
First Choice Staffing
07.2022 - 01.2023
- Assisted patients in making physical/occupational/speech therapy appointments, reviewed therapy referrals, used charting/scheduling systems (Medilinks and Epic)
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
PCT (Patient Care Technician)
Wellnow Urgent Care
08.2021 - 07.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations. Charted encounters through Docutap.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Collected and transported specimens to prepare for lab testing, including COVID and flu tests.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Transported patients between rooms and appointments or testing locations.
EMT
AMR Syracuse
03.2021 - 08.2021
- Responded to emergency 911 calls.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Assisted with lifting and moving patients, up to 150lbs.
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
- Expedited life-saving interventions by rapidly assessing patients' conditions based on vital signs, symptoms, and medical history.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Supported fellow EMTs through active participation in shift debriefings, discussing challenges faced during calls to foster collective learning experiences.
- Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Immobilized patient for placement on stretcher and ambulance transport.
Cashier
Aldi
07.2020 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
CNA
Elderwood
09.2019 - 05.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 80+ residents under long-term care.
Education
High School Diploma -
West Genesee High School
Camillus, NY06.2019
Health Occupations -
CTE BOCES
Syracuse, NY06.2019
EMT -
EMT Class At AMR
Syracuse, NY08.2020
Skills
- Good team worker, self-starter, people person, compassionate, exceeds in hands on work
- Inventory Management
- Patient-focused care
- Procedure Assistance
- HIPAA Compliance
- Data Entry
- Patient Flow Management
- Equipment Sterilization
- CPR
- Specimens collection and processing
- Professional Bedside Manner
Awards
- CTE National Honor Society in Health Occupations and awarded 'Most Dedicated to the Field'
- CTE stamp on diploma
- Received CNA and EMT
- CPR and First Aid certified
- OSHA Bloodborne Pathogen certified
Certification
- CNA - Certified Nurse Assistant
- Licensed EMT - August, 2020
- Certified CPR and First Aid
- Certified OSHA Bloodborne Pathogen
Timeline
Medical Assistant
Associates For Women's Medicine
04.2023 - 03.2024
Call Center Representative
First Choice Staffing
07.2022 - 01.2023
PCT (Patient Care Technician)
Wellnow Urgent Care
08.2021 - 07.2022
EMT
AMR Syracuse
03.2021 - 08.2021
Cashier
Aldi
07.2020 - 03.2021
CNA
Elderwood
09.2019 - 05.2020
High School Diploma -
West Genesee High School
Health Occupations -
CTE BOCES
EMT -
EMT Class At AMR
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