Madison Gruel
Noblesville,IN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager
Terrance A. Smith Distributing
05.2018 - Current
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Bar Manager
Mo’s Irish Pub
06.2014 - 04.2018
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Enhanced team productivity through effective scheduling and task delegation.
Education
High School Diploma -
Eastern High School
Greentown, INNo Degree - Elementary Education
Ball State University
Muncie, INSkills
- New Account Creation
- Revenue Retention
- Business Negotiation
- Account Management
- Event Planning
- Product and Service Sales
- Managing Multiple Tasks
- Customer Relationship Management
Timeline
Account Manager
Terrance A. Smith Distributing
05.2018 - Current
Bar Manager
Mo’s Irish Pub
06.2014 - 04.2018
High School Diploma -
Eastern High School
No Degree - Elementary Education
Ball State University
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