Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Jefferson County Sheriff's Office
09.2024 - 06.2025
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Conducted routine and emergency head counts.
Customer Service Representative
Everisepc
02.2024 - 06.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Fire Watcher
R&S Construction
09.2023 - 12.2023
Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
Maintained accurate records, documenting observations and actions taken during each shift.
Debris Monitor
Tetra Tech
03.2022 - 12.2022
Reduced cleanup timelines for disaster-affected areas through efficient monitoring and reporting.
Improved debris disposal processes, resulting in a more organized and efficient workflow.
Coordinated post-disaster recovery efforts by working closely with government agencies and volunteer organizations.
Identified tasks to be completed and prioritized according to purpose, need, and time restraints.
Ensured compliance with safety regulations by conducting regular site inspections and providing feedback to teams on the ground.
Developed comprehensive project plans, outlining key tasks and milestones for timely debris removal efforts.
Security Officer
Allied Universal Security Services
01.2019 - 08.2019
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle , and by foot.
Checked and verified photo identification prior to granting facility access.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.