Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Madison Guinn

Honolulu

Summary

Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills. Professional in administrative support roles, bringing valuable experience in handling front desk responsibilities and enhancing office efficiency. Known for reliability and adaptability in dynamic environments, consistently contributing to team goals and positive workplace culture. Possesses strong organizational skills and friendly demeanor, essential for maintaining smooth operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hostess

Yard House Restaurant
12.2024 - Current
  • Welcomed guests and managed seating arrangements to enhance customer experience.
  • Assisted in training new staff on service protocols and restaurant procedures.
  • Coordinated with kitchen and waitstaff to ensure timely food delivery.
  • Handled reservations and ensured accurate guest information management.
  • Maintained cleanliness of front-of-house areas, promoting a welcoming atmosphere.
  • Supported event planning by managing seating layouts for special occasions.
  • Developed effective communication with guests to address inquiries and concerns promptly.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Sales Associate

Walmart
05.2024 - 08.2024
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained organized merchandise displays to attract customer interest.
  • Provided product knowledge and recommendations to boost sales.
  • Collaborated with team members to achieve daily sales targets.
  • Managed inventory levels and restocked shelves as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dental Front Office Receptionist

Dr. Thanos Children's Dentistry
02.2023 - 08.2024
  • Managed patient scheduling, optimizing appointment flow and reducing wait times.
  • Coordinated insurance verification processes, ensuring accurate billing and patient coverage.
  • Facilitated effective communication between patients and dental staff to enhance service delivery.
  • Maintained organized patient records, adhering to confidentiality protocols and data accuracy standards.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well stocked.

Swim Instructor and Lifeguard

Drop Zone Waterpark
05.2022 - 07.2023
  • CPR and Lifeguard certified through Red-Cross
  • Monitored civilians while ensuring safety
  • Taught basic swim skills and in-depth swim lessons including strokes, diving and water safety to children and adults of all ages

Babysitter

01.2016 - 01.2023
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain a safe environment.
  • Cared for children of various ages and assisted with feeding, dressing, and directing activities.
  • Assisted children with bathing and toileting to instill proper hygiene.
  • Helped various ages of kid's complete homework, school projects and chores.
  • Supervised and cared for children ages 6 months to 13 years old.

Teacher's Assistant

Wayne Ruble Middle School
08.2017 - 12.2019
  • Assisted PE teachers with instruction.
  • Lead workouts for 30+ people at a time.
  • Set up/clean up daily.
  • Monitored the class while teachers were away and kept everyone responsible and on task.

Education

High School Diploma -

Temescal Canyon High School
Lake Elsinore, CA
06.2024

No Degree - Marketing

University of Hawaii At Manoa
Honolulu, HI
05-2028

Skills

  • Adaptability and Dependability
  • Organized and Efficient
  • Positive Attitude
  • Flexible Schedule
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Friendly and Outgoing
  • Team Collaboration
  • Project Oversight
  • Customer service
  • Effective multitasking
  • Phone etiquette
  • Patience and empathy
  • Cleaning and sanitation
  • Exceptional communication

Accomplishments

  • Varsity Swim Team
  • Vice president of my Graduating class each year of High School
  • ASB student
  • Junior Olympic Swimmer
  • Honor roll student
  • Phi Mu Fraternity active member

Certification

  • Red-Cross CPR certified
  • Stand guard Aquatics Lifeguard certified

Timeline

Hostess

Yard House Restaurant
12.2024 - Current

Sales Associate

Walmart
05.2024 - 08.2024

Dental Front Office Receptionist

Dr. Thanos Children's Dentistry
02.2023 - 08.2024

Swim Instructor and Lifeguard

Drop Zone Waterpark
05.2022 - 07.2023

Teacher's Assistant

Wayne Ruble Middle School
08.2017 - 12.2019

Babysitter

01.2016 - 01.2023

High School Diploma -

Temescal Canyon High School

No Degree - Marketing

University of Hawaii At Manoa

Similar Profiles

CREATE PROFILE