Madison Gutierrez
Pasadena,TX
Summary
Qualified Shift Lead Manager offering expertise in team leadership, customer service, and operational efficiency. Experience includes overseeing daily operations, managing staff rosters, ensuring excellent customer satisfaction, and maintaining high standards of cleanliness and safety. Strengths encompass strong decision-making skills, problem-solving abilities, along with effective communication and motivational techniques. Past roles have shown significant improvement in team productivity and morale through strategic scheduling and positive reinforcement.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
Walgreens
Friendswood, TX
04.2022 - Current
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Opened and closed the store, including managing daily cash intake by counting out registers and tabulating profits.
- Monitored performance of staff to ensure quality standards were met.
- Ensured compliance with all safety regulations during shifts.
- Addressed any issues or concerns raised by staff during shifts.
- Enforced company policies and procedures in a consistent manner.
- Assisted in the development of short-term goals for each shift.
- Kept up-to-date with changes in industry regulations and best practices.
- Adhered to all health and safety guidelines while managing the shift.
- Prepared reports detailing shift activity and presented them to management.
- Resolved customer complaints in a timely and professional manner.
- Directed and led employees and team members on effective operations, methods and procedures.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Helped employees accomplish tasks during peak periods.
- Reviewed financial statements to meet targets during shift.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Liberty Home Schooling
Liberty, TX05-2020
Skills
- Staff Scheduling
- Cash Handling
- Workplace Safety
- Punctual and Reliable
- Opening and closing procedures
- Energetic and Enthusiastic
- Interpersonal Skills
- Process Improvements
- Team motivation
- Documentation And Reporting
- Decision-Making
- Flexible Schedule
- Staff Motivation
- Compliance understanding
- Handling Customer Complaints
Timeline
Shift Lead Manager
Walgreens
04.2022 - Current
High School Diploma -
Liberty Home Schooling
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