Madison Hall
Clarksville,OH
Summary
Proven leader in food and beverage management at TPC River's Bend, adept in labor management and fostering teamwork. Excelled in enhancing guest experiences, reducing costs by implementing efficient operations, and building strong vendor relationships. Achieved significant improvements in service quality and operational efficiency through meticulous attention to detail and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assistant Director of Food and Beverage
TPC River's Bend
05.2021 - Current
- Collaborated with other departments to create seamless guest experiences throughout the golf club property.
- Managed bar and wait staff and directed hiring program.
- Improved guest experience through diligent attention to detail in both front-of-house and back-of-house operations.
- Conducted evaluations for golf club members, providing constructive feedback for growth and development opportunities for employees.
- Maintained highest standards for beverage quality and service.
- Managed budgets for the department, ensuring cost-effective practices were implemented.
- Resolved customer complaints involving food or beverage quality and service.
- Created memorable events by coordinating closely with clients on customized catering packages tailored to their unique needs and preferences.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying date from past and current trends.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and spoilage costs.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Education
Bachlor’s - Finance
Carl H. Lindner College of Business
08.2025
Associate of Arts - Business
University of Cincinnati
Blue Ash, OH05.2024
Skills
- Labor Management
- Cost Control
- Operations Oversight
- Teamwork and Collaboration
- Customer Service
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Relationship Building
Affiliations
- National Society of Leadership and sucess
Timeline
Assistant Director of Food and Beverage
TPC River's Bend
05.2021 - Current
Bachlor’s - Finance
Carl H. Lindner College of Business
Associate of Arts - Business
University of Cincinnati
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