Madison Hall
Middleburg,FL
Summary
Proven problem-solver and adept communicator, I enhanced customer satisfaction and loyalty at The Home Depot Inc by resolving complaints with empathy and efficiency. My background in behavioral health and customer service showcases my adaptability and computer proficiency, driving positive outcomes and fostering trust across diverse settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Behavioral Health Assistant
Clay County School District
11.2022 - Current
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Improved patient outcomes by implementing evidence-based treatment plans and interventions.
- Assisted in crisis intervention efforts, successfully deescalating high-risk situations while maintaining safety for all involved parties.
- Implemented skill-building workshops geared towards empowering patients to take control of their mental health journey.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Customer Service Representative
The Home Depot Inc
08.2021 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
2-Year-Olds Teacher
Ivy League Academy
10.2020 - 08.2021
- Enhanced communication skills in young learners with engaging language-based games and activities that fostered active listening and clear expression.
- Ensured a safe and nurturing environment for young learners by maintaining clean classrooms and closely monitoring interactions.
- Encouraged independence in young learners by guiding them towards self-sufficiency in basic tasks such as putting on shoes or cleaning up after themselves.
- Collaborated closely with parents to provide updates on their child''s development and share advice on how to support learning at home.
Crew Member
Sonic
01.2020 - 03.2020
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Team Member
Culvers
07.2019 - 02.2020
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
Education
High School Diploma -
Clay Virtual Academy
Orange Park, FL05-2021
Skills
- Time Management
- Excellent communication
- Adaptability
- Customer service
- Computer Proficiency
- Complaint resolution
- Problem Resolution
Timeline
Behavioral Health Assistant
Clay County School District
11.2022 - Current
Customer Service Representative
The Home Depot Inc
08.2021 - 09.2022
2-Year-Olds Teacher
Ivy League Academy
10.2020 - 08.2021
Crew Member
Sonic
01.2020 - 03.2020
Crew Team Member
Culvers
07.2019 - 02.2020
High School Diploma -
Clay Virtual Academy
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