Madison Hamilton-Dryden
North River,IL
Summary
Agile and adaptable Manager offering a 14+ year background in retail management. Engaging and upbeat personality with the ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Leading through encouragement and analytical problem-solving; as well as being proficient in using sound judgment to positively impact company success. Being determined, inclusive, and fun is how to get things done!
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
12.2021 - Current
- Cultivated and strengthened lasting partner and customer relationships using strong issue resolution and dynamic communication skills. Increased "Customer Connection score" to 61 from 45 (out of 100).
- Trained and guided team members to maintain high productivity and performance metrics rooted in humanity and integrity.
- Recruited, hired, and promoted qualified employees; working to establish new and innovative ways to build and maintain our current business. Reduced hourly turnover by 41% after taking over North + Grace.
- Fostered environment based in team collaboration, performance, and efficiency by creating a healthy environment focused on mutual success.
Store Manager
Lululemon Athletica
05.2014 - 12.2019
- Successfully promoted 3 managers to ASM/SM level
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supported team in building customer service capabilities through role-play and problem solving in the moment.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised and took part in creation of exciting merchandise displays to catch attention of store customers
Store Manager
Zumiez
01.2009 - 05.2014
- Made final four in role play competition with all SM's in the company based on "Floor Leadership" at a national training event
- Successfully promoted 2 Leaders to SM role
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired and trained team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness (Coaching through Zumiez "7 Steps").
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
General Education
Waubonsee Community College
Sugar Grove, IL06.2005
Skills
- Performance driven through candor and straight talk
- Strength in explaining KPI's and motivating through those stats
- Customer Experience Management
- Manager Coaching and Training
- Visual Merchandising
- Sales Expertise
- Culture Development
- Loss Prevention Procedures
- Brand Awareness
- Outstanding Communication Skills
Certification
- 200 Hr. Yoga Teacher Training
- Crossfit Coach Level 1 Certification
- NASM Personal Trainer
Hobbies
- Snowboarding + Longboarding
- Travel
- Concerts
- Fashion
- Art (Acrylic/ Mixed Media)
- Yoga/ Rock-climbing + Crossfit
Timeline
Store Manager
Starbucks
12.2021 - Current
Store Manager
Lululemon Athletica
05.2014 - 12.2019
Store Manager
Zumiez
01.2009 - 05.2014
General Education
Waubonsee Community College
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