Madison Hammack
Killeen,TX
Summary
Dedicated professional with extensive experience at Fond Memories, excelling in pet cremation processes and compassionate communication. Proven ability to enhance client satisfaction through meticulous record-keeping and effective grief support. Skilled in maintaining safety protocols and fostering teamwork, consistently delivering high-quality services that exceed expectations.
Autopsy professional prepared to contribute to medical examiner's team with background in forensic pathology assistance. Recognized for maintaining high standards in specimen preparation and documentation. Known for strong team collaboration and adaptability in dynamic environments with focus on achieving precise results.
Overview
7
7
years of professional experience
Work History
Pet Crematorium Operator
Fond Memories Engraving
Florence, TX
07.2023 - Current
- Managed all aspects of the pet cremation process, from intake to ashes return, ensuring accuracy and consistency throughout each step.
- Implemented cost-saving measures within the company''s operations without compromising quality or service standards.
- Provided exceptional customer service, addressing client concerns with empathy and professionalism.
- Streamlined the cremation process by implementing thorough record-keeping and inventory management systems.
- Educated clients about available options and pricing structures, empowering them to make informed decisions during difficult times.
- Strengthened company reputation through consistent delivery of high-quality services that exceeded client expectations.
- Contributed to a positive work culture by fostering open communication and teamwork among staff members.
- Safeguarded client privacy through meticulous handling of sensitive information related to deceased pets and their owners.
- Maintained a clean and organized crematorium, ensuring optimal operation conditions for each service.
- Enhanced client satisfaction by providing compassionate and efficient pet cremation services.
- Increased overall efficiency by maintaining and troubleshooting crematory equipment on a regular basis.
- Facilitated timely completion of services, adhering to strict schedules while prioritizing attention to detail.
- Followed safety procedures to protect against exposure to hazardous materials or dust particles.
- Exhibited tact, sympathy and respect to crematory visitors and grieving individuals.
- Completed documentation related to cremations within anticipated timeframes.
- Raked out cremation equipment for accurate transfer and handling of ashes.
- Adjusted controls on crematory equipment, performing minor maintenance as needed.
- Inspected cremation equipment regularly, immediately reporting safety concerns to management.
- Processed and packaged cremated remains with care.
- Received remains and prepared for cremation using approved methods and chemicals.
Apprentice Funeral Director
Science Applications International Corporation
Killeen, TX
10.2020 - 07.2023
- Developed relationships with local vendors such as florists, caterers, musicians, and photographers to provide seamless coordination for funeral services.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Participated in community outreach programs to educate the public about funeral service options and provide support during times of loss.
- Improved customer satisfaction by actively seeking feedback post-services so that adjustments could be made within the organization when needed.
- Conducted thorough consultations with families to understand their needs and preferences for personalized memorial services.
- Contributed to a positive workplace culture by participating in team-building activities, training sessions, and sharing knowledge with colleagues.
- Coordinated logistics for transportation of remains, ensuring timely and respectful transport to the desired destination.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Demonstrated professionalism and empathy when interacting with clients, creating an atmosphere of trust and comfort during their time of need.
- Managed inventory of caskets, urns, flowers, and other merchandise, ensuring availability of high-quality products for grieving families.
- Organized pre-need contracts for clients who wished to pre-plan their funerals or create specific arrangements ahead of time.
- Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Worked closely with clergy members to plan and execute religious ceremonies as per family preferences, providing comfort during difficult times.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Performed embalming procedures and updated case study reports.
- Secured and filed burial permits and made funeral arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
- Drafted and published Number obituaries per week on behalf of families served.
- Completed death certificates, burial permits and other legal documents for families.
- Improved appearance of remains with use of cosmetics.
- Helped families select funeral and burial details from range of available options.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Arranged clergy, music and other service details for clients.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Worked with cemeteries to schedule grave opening and closing.
- Assisted clients with pre-arranging funeral services.
- Managed timing of floral deliveries for multiple services per day.
- Embalmed human remains to slow decomposition.
Cook Operator
Burnet Cisd
Burnet, TX
08.2018 - 10.2020
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
- Supported restaurant sustainability initiatives by utilizing locally-sourced produce when available.
- Performed routine fry-ups to monitor product color and quality and meet corporate standards.
- Cleaned static product build-up outside of fryer during breaks in line-flow and when instructed.
- Boosted revenue by participating in special events such as catering functions or promotional activities.
- Used computer touch screens to monitor and control equipment.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
- Adhered to strict dietary restrictions while creating flavorful meals for customers with specific needs.
- Developed strong working relationships with suppliers, negotiating deals to secure high-quality ingredients at competitive prices.
Education
Associate Of Applied Science - Mortuary
Dallas Institute Of Funeral Service
Dallas Texas High School Diploma -
Copperas Cove High School
Copperas Cove, TX01.2018
Skills
- Pet handling
- Workplace safety
- Grief support
- Compassionate communication
- Sanitation protocols
- Safe disposal practices
- Health and safety
- Cremation processes
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Reliability
- Effective communication
- Adaptability and flexibility
- Decision-making
- Heavy lifting
- Professional communication
- Relationship building
- End-of-life care
- Medical terminology
- Conflict resolution
- Hazardous materials handling
- Professionalism
- Quality control
- Record keeping
- Continuous improvement
Additional Information
REFERENCES-
1.) Sam Loya SCI ( SCI co worker ) (254) 383-6933
2.) Charity Hilliker ( Fond Memories manager in charge ) (254) 226-4434
3.) Hannah Donnelly ( Personal Engineer) (512) 540-0069
Timeline
Pet Crematorium Operator
Fond Memories Engraving
07.2023 - Current
Apprentice Funeral Director
Science Applications International Corporation
10.2020 - 07.2023
Cook Operator
Burnet Cisd
08.2018 - 10.2020
Associate Of Applied Science - Mortuary
Dallas Institute Of Funeral Service
High School Diploma -
Copperas Cove High School