MADISON HAND
Summary
Motivated and detail-oriented administrative professional with experience in front-desk operations, customer service, and high-volume paperwork management. Skilled in scheduling, recordkeeping, document accuracy, and supporting daily office functions in fast-paced environments. Background includes hospitality, team coordination, and digital communication. Currently pursuing a degree in Interdisciplinary Studies with concentrations in Office Administration & Technology and Organizational Leadership. Recognized for strong communication, organization, reliability, and the ability to maintain professionalism while supporting efficient and high-quality operations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Kings Bay Navy Lodge
10.2025 - Current
- Manage front-desk operations including check-ins, check-outs, reservation updates, billing, and guest inquiries.
- Handle large volumes of paperwork, including daily reports, reservation documents, incident logs, room status sheets, financial records, and night audits.
- Maintain accuracy in guest files, audits, and documentation in compliance with federal lodging standards.
- Coordinate with housekeeping and maintenance teams to ensure smooth operations and timely room turnovers.
- Provide professional customer service to military personnel, families, and government travelers.
- Protect sensitive information in alignment with base policies and security requirements.
Marketing Manager + Lead Barista
Blue Bridge Coffeehouse
02.2023 - 05.2025
- Managed social media platforms and kept website content current and engaging.
- Designed promotional materials, including graphics and flyers, to increase brand visibility.
- Planned, promoted, and executed store events to drive customer engagement.
- Supervised baristas, providing training in beverage preparation and customer service.
- Developed and implemented seasonal menus to enhance customer experience and increase sales.
Receptionist + Housekeeper
Spencer House Inn Bed + Breakfast
08.2020 - 05.2022
- Performed front-desk duties, including managing reservations, checking in guests, and conducting property tours.
- Contributed to housekeeping operations by maintaining cleanliness of guest rooms and assisting with breakfast service.
- Managed and curated content for the organization's social media platforms to enhance online presence and engagement.
Shift Lead Barista
Ellianos Coffee
05.2025 - Current
- Oversee daily store operations, ensuring efficient workflow and high-quality customer service during shifts.
- Train, mentor, and support new team members in beverage preparation, food handling, and store procedures.
- Manage order accuracy, product quality, and cleanliness to maintain brand standards.
- Handle cash management, register operations, and end-of-shift reconciliation.
- Maintain a positive and fast-paced work environment while delivering consistent, friendly service to customers.
Daycare Teacher
Harvest Christian Academy
08.2022 - 02.2023
- Instructed a class of two-year-olds, supporting development in literacy, math, motor skills, art, and social areas.
- Managed daily routines including meals, potty training, hygiene, and outdoor activities.
- Followed health and safety protocols, ensuring cleanliness and proper sanitation.
- Served as head of the Inclusivity Committee to support a welcoming and supportive learning environment.
Camp Counselor
Lifeway Fuge Camps
06.2022 - 06.2023
- Guided daily activities, small-group sessions, and team-building programs for 50-100 youth campers each week for 2.5 month both summers.
- Provided mentorship, emotional support, and conflict-resolution to ensure a safe, positive camp experience.
- Coordinated schedules, managed group transitions, and maintained a structured, energetic environment.
- Led recreational games, devotionals, and community-service projects while modeling leadership and integrity.
- Communicated effectively with staff, parents, and camp leadership to address needs and ensure camper wellbeing.
Youth Ministry Intern
St. Mary's Methodist Church
08.2020 - 05.2021
- Created weekly videos and graphics for social media during the COVID-19 lockdown.
- Built relationships with youth by sending personalized encouragement postcards.
- Facilitated discussions, mentorship, and group activities to support student engagement and community building.
Education
High school diploma -
Camden County High School
Kingsland, GA 08.2017 - 05.2021
Interdisciplinary Studies - Office Administration and Technology, Organizational Leadership
Valdosta State University
12.2025
Skills
- Customer Service/Relations
- Word/Excel
- Administrative Support
- Records Management and Filing
- Phone and Email Etiquette
- Excellent Oral/Written Communication
- Time Management Quality Service
- Social Media Management
- Graphic Design
- Event Planning
Professional References
- Margaret Burns, Manager + Supervisor, (912) 464-8641
- Matthew + Bethany Hooks, Employers, (478) 494-0690 and (912) 409-9043
- Jeremy Cole, Internship Supervisor, (912) 227-0976
- Jenny Gonzalez, Manager + Supervisor, (910) 915-0902
Timeline
Front Desk Receptionist
Kings Bay Navy Lodge
10.2025 - Current
Shift Lead Barista
Ellianos Coffee
05.2025 - Current
Marketing Manager + Lead Barista
Blue Bridge Coffeehouse
02.2023 - 05.2025
Daycare Teacher
Harvest Christian Academy
08.2022 - 02.2023
Camp Counselor
Lifeway Fuge Camps
06.2022 - 06.2023
Receptionist + Housekeeper
Spencer House Inn Bed + Breakfast
08.2020 - 05.2022
Youth Ministry Intern
St. Mary's Methodist Church
08.2020 - 05.2021
High school diploma -
Camden County High School
08.2017 - 05.2021
Interdisciplinary Studies - Office Administration and Technology, Organizational Leadership
Valdosta State University