Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Madison Handley

Summary

Detail-oriented Pool Manager with 2 years of managerial experience. Organized recreational schedules, monitored activities and evaluated staff performance. Developed rapport in community by building strong relationships with patrons and employees. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pool Manager

Indy Parks and Recreation
05.2023 - 08.2023
  • Enhanced pool safety by conducting regular inspections and maintenance of equipment.
  • Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Developed new programs to increase pool usage, expanding community engagement.
  • Implemented marketing strategies to promote seasonal events and membership options, boosting revenue.
  • Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Head Lifeguard/Supervisor

Indy Parks and Recreation
05.2022 - 08.2022
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Reduced response time to emergencies by conducting regular lifeguard drills and training sessions.
  • Improved team communication through the implementation of daily briefings and debriefings.
  • Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
  • Increased customer satisfaction by addressing patron concerns promptly and professionally.
  • Boosted staff morale with recognition programs, fostering a positive work environment.
  • Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
  • Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
  • Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.

Lifeguard

Indy Parks and Recreation
05.2021 - 05.2022
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Promoted water safety awareness with educational presentations to community groups.
  • Streamlined rescue procedures by implementing an effective communication system among staff members.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.

Sales Associate

Charlotte Russe
11.2020 - 02.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Lifeguard

Indy Parks and Recreation
06.2020 - 07.2020
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Promoted water safety awareness with educational presentations to community groups.
  • Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.

Education

BA - Kinesiology Exercise Science

Indiana State University
Terre Haute, IN
05.2026

Skills

  • Adaptability
  • Team Building
  • Leadership
  • Time Management
  • Microsoft and Google Applications
  • Chemical Handling
  • Organized
  • Delegating
  • Training
  • Scheduling Coordination
  • Facility Maintenance
  • Health and Safety Compliance

Certification

  • SGE StarGuard Lifeguard
  • SGE StarGuard Lifeguard Instructor
  • American Safety & Health Institute Basic First Aid
  • American Safety & Health Institute Bloodborne Pathogens
  • American Safety & Health Institute Basic Life Support (BLS)
  • American Safety & Health Institute Emergency Oxygen

References

Available upon request

Timeline

Pool Manager

Indy Parks and Recreation
05.2023 - 08.2023

Head Lifeguard/Supervisor

Indy Parks and Recreation
05.2022 - 08.2022

Lifeguard

Indy Parks and Recreation
05.2021 - 05.2022

Sales Associate

Charlotte Russe
11.2020 - 02.2022

Lifeguard

Indy Parks and Recreation
06.2020 - 07.2020

BA - Kinesiology Exercise Science

Indiana State University
  • SGE StarGuard Lifeguard
  • SGE StarGuard Lifeguard Instructor
  • American Safety & Health Institute Basic First Aid
  • American Safety & Health Institute Bloodborne Pathogens
  • American Safety & Health Institute Basic Life Support (BLS)
  • American Safety & Health Institute Emergency Oxygen
Madison Handley