Madison Handley
Summary
Detail-oriented Pool Manager with 2 years of managerial experience. Organized recreational schedules, monitored activities and evaluated staff performance. Developed rapport in community by building strong relationships with patrons and employees. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pool Manager
Indy Parks and Recreation
05.2023 - 08.2023
- Enhanced pool safety by conducting regular inspections and maintenance of equipment.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Developed new programs to increase pool usage, expanding community engagement.
- Implemented marketing strategies to promote seasonal events and membership options, boosting revenue.
- Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Head Lifeguard/Supervisor
Indy Parks and Recreation
05.2022 - 08.2022
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Reduced response time to emergencies by conducting regular lifeguard drills and training sessions.
- Improved team communication through the implementation of daily briefings and debriefings.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Increased customer satisfaction by addressing patron concerns promptly and professionally.
- Boosted staff morale with recognition programs, fostering a positive work environment.
- Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
- Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
Lifeguard
Indy Parks and Recreation
05.2021 - 05.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Sales Associate
Charlotte Russe
11.2020 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Lifeguard
Indy Parks and Recreation
06.2020 - 07.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Education
BA - Kinesiology Exercise Science
Indiana State University
Terre Haute, IN05.2026
Skills
- Adaptability
- Team Building
- Leadership
- Time Management
- Microsoft and Google Applications
- Chemical Handling
- Organized
- Delegating
- Training
- Scheduling Coordination
- Facility Maintenance
- Health and Safety Compliance
Certification
- SGE StarGuard Lifeguard
- SGE StarGuard Lifeguard Instructor
- American Safety & Health Institute Basic First Aid
- American Safety & Health Institute Bloodborne Pathogens
- American Safety & Health Institute Basic Life Support (BLS)
- American Safety & Health Institute Emergency Oxygen
References
Available upon request
Timeline
Pool Manager
Indy Parks and Recreation
05.2023 - 08.2023
Head Lifeguard/Supervisor
Indy Parks and Recreation
05.2022 - 08.2022
Lifeguard
Indy Parks and Recreation
05.2021 - 05.2022
Sales Associate
Charlotte Russe
11.2020 - 02.2022
Lifeguard
Indy Parks and Recreation
06.2020 - 07.2020
BA - Kinesiology Exercise Science
Indiana State University
- SGE StarGuard Lifeguard
- SGE StarGuard Lifeguard Instructor
- American Safety & Health Institute Basic First Aid
- American Safety & Health Institute Bloodborne Pathogens
- American Safety & Health Institute Basic Life Support (BLS)
- American Safety & Health Institute Emergency Oxygen
Similar Profiles
Karissa CeponKarissa Cepon
Lifeguard/Customer Service Associate at Indy Parks And RecreationLifeguard/Customer Service Associate at Indy Parks And Recreation
Jordyn JonesJordyn Jones
Supervisor at Indy Parks And RecreationSupervisor at Indy Parks And Recreation
Leo BrownLeo Brown
Head Lifeguard at Indy Parks And RecreationHead Lifeguard at Indy Parks And Recreation