Madison Happley
Lubbock,Tx
Summary
Energetic marketing student, with a passion for learning and development. Seeking to leverage my education and training in a dynamic sales role. Strong record of driven engagement, strategic outreach, and achieving market-driven goals. Committed to continuous improvement and driving team success.
Overview
5
5
years of professional experience
Work History
Sales Associate
Apricot Lane Boutique
Lubbock, Texas
01.2025 - Current
- Anticipated customer needs and delivered exceptional service while upholding brand standards.
- Operated POS system transactions, ensuring seamless cash flow through accurate processing of credit, cash, exchanges, returns, and refunds.
- Maintained monthly inventory and tracked sales using Excel, optimizing stock levels and identifying trends.
- Proactively informed about store sales offerings, signing over 80% of customers for loyalty programs.
- Assisted in content creation across multiple social channels and analyzed engagement to enhance brand visibility.
Server/Hostess
Hildees on the Square
05.2024 - Current
- Memorized over 50 menu items and rotating specials to deliver personalized recommendations.
- Provided exemplary service by efficiently processing orders and addressing customer needs.
- Managed multiple tables in a high-pressure environment with meticulous attention to detail.
- Recommended premium menu items and upgrades, boosting average check prices and revenue.
- Resolved challenging customer conflicts with professionalism and empathy, ensuring satisfaction for guests and management.
- Oversaw reservation system, managed phone inquiries, and addressed guest questions on menu and wait times.
Lead hostess and Member relations manager
RR12 Supper Club
08.2022 - 12.2024
- Supervised team of hostesses, training new staff to uphold customer service standards.
- Acted as liaison between guests and management, resolving concerns and requests.
- Maintained membership records, tracked guest preferences, and communicated updates to enhance engagement.
- Collaborated with team members on marketing strategies to promote restaurant and membership program.
- Planned, financed, and marketed exclusive events within budget while promoting via social media.
assistant wedding coordinator
Sweet Magnolias events
01.2023 - 01.2024
- Facilitated direct client communication to capture vision and specific preferences for weddings.
- Handled on-site troubleshooting to address any issues promptly.
- Coordinated vendor relationships, ensuring timely delivery of services from florists, photographers, caterers, and entertainers.
- Maintained detailed checklists and timelines, ensuring completion of all tasks to client satisfaction.
- Addressed concerns or emergencies promptly, promoting a stress-free experience for couples and families.
Sales associate
Vintage Lily Boutique
03.2021 - 02.2022
- Processed payments through POS systems, ensuring accuracy for cash, credit, and gift card transactions.
- Managed inventory by receiving shipments, conducting stock checks, and organizing product displays.
- Supported boutique team in achieving monthly sales targets by analyzing customer preferences.
- Guided clients in product selections with personalized style recommendations to enhance shopping experience.
intern
Maxwell Chiropractic
- Streamlined patient intake by gathering personal health information and scheduling appointments.
- Facilitated efficient patient flow management to enhance overall clinic operations.
- Supported chiropractors in patient care through initial assessments and progress documentation.
- Performed daily administrative tasks, including filing and data entry.
intern
Wimberley Physical Therapy
Wimberley, Texas
- Executed administrative tasks including scheduling patient appointments and managing records efficiently.
- Maintained organized environment to facilitate smooth clinic operations.
- Contributed actively to team meetings regarding patient care plans and operational improvements.
- Documented patient assessments, including histories and progress evaluations.
- Communicated treatment plans and office policies clearly to patients.
Education
Business Marketing - Business marketing, Health Sciences
Texas Tech University
Lubbock, TX05-2027
Skills
- Data analytics and market research
- Social media strategy
- Product knowledge and content creation
- Sales growth and upselling
- Creative problem solving
- Cross-functional collaboration
- Merchandising expertise
- CRM systems
Languages
- English
- Some American Sign language
Accomplishments
- Texas tech pre-nursing association (2023-2024)
- Alpha Xi Delta fraternity (2023-present)
Timeline
Sales Associate
Apricot Lane Boutique
01.2025 - Current
Server/Hostess
Hildees on the Square
05.2024 - Current
assistant wedding coordinator
Sweet Magnolias events
01.2023 - 01.2024
Lead hostess and Member relations manager
RR12 Supper Club
08.2022 - 12.2024
Sales associate
Vintage Lily Boutique
03.2021 - 02.2022
intern
Maxwell Chiropractic
intern
Wimberley Physical Therapy
Business Marketing - Business marketing, Health Sciences
Texas Tech University
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