Madison Harris
Okemos,MI
Summary
Outgoing college student with exceptional communication abilities and customer service background who enjoys making delicious drinks! Well rounded in many different fields including vast experience in both restaurant and retail industries. Loves to create meaningful connections with others and always puts a best foot forward.
Overview
6
6
years of professional experience
Work History
Head Barista
Michigan Athletic Club - Starbucks
09.2023 - Current
- Created a positive team atmosphere by setting clear expectations, recognizing achievements, and encouraging open communication among staff.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Prepared the store for opening by handling drawers, brewing coffee/tea, handing espresso equipment, and creating the pastry display.
Barista Trainer
Starbucks
01.2021 - 09.2023
- Created a vast variety of hot and cold beverages in a timely and efficient manner.
- Developed custom training programs for incoming baristas after mastering procedures and drink recipes.
- Produced countless positive customer connections and formed meaningful relationships with frequent visitors.
- Worked as a team with fellow coworkers during rush-hour time periods.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Hostess
Old Chicago
09.2018 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Greeted incoming customers with a welcoming smile.
- Assisted in cleaning tables, running food, and party set-up.
- Created open communication with my fellow hosts, servers, and bartenders.
- Handled the checking out of to-go orders, including working register and handling money.
- Created a positive and clean environment for both customers and coworkers.
- Gained extensive knowledge about menu items to help guide customers in the right direction.
Brand Ambassador
American Eagle Outfitters, Inc
06.2019 - 09.2019
- Worked with customers to find the perfect clothing pieces they were looking for.
- Handled cash and card transactions with efficiency.
- Created floorsets to promote new product.
- Kept the store tidy by folding and returning clothes to their appropriate areas.
- Collaborated with coworkers to create fun and engaging product marketing.
Education
Bachelor of Science - Clinical Psychology
Central Michigan University
Mount Pleasant, MI05.2026
Associate of Science - Transfer Studies
Lansing Community College
Lansing, MI05.2024
High School Diploma -
Haslett High School
Haslett, MI06.2021
Skills
- Leadership Experience
- Time Management
- Stellar Customer Service
- Positive Attitude
- Exceptional Work Ethic
- Punctuality
- Specialty drink preparation
- Supply Ordering
Languages
Japanese
Limited Working
Timeline
Head Barista
Michigan Athletic Club - Starbucks
09.2023 - Current
Barista Trainer
Starbucks
01.2021 - 09.2023
Brand Ambassador
American Eagle Outfitters, Inc
06.2019 - 09.2019
Hostess
Old Chicago
09.2018 - 02.2020
Bachelor of Science - Clinical Psychology
Central Michigan University
Associate of Science - Transfer Studies
Lansing Community College
High School Diploma -
Haslett High School