Madison Harris
Old Fort,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Officer
Black Mountain Police Department
2024.02 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- I answered emergency calls for help from citizens and business owners.
- I patrolled assigned areas to check homes, businesses, and public roads or signs of disturbance.
- I handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Law Enforcement Administrative Assistatant
McDowell Tech Community College
2020.11 - 2024.02
- Ensure files were in compliance for routine state inspection
- Prep files for state compliance reports
- Maintain over 50 instructor records and ensure that certificate renewals were completed on time.
- Create 19 week and 36-week class schedules and book instructors for class time
- Assist in turning in employee timesheet
- Delivered high-quality instruction for specialized courses such as use of force, crisis intervention, and community policing strategies.
- Collaborated with fellow instructors to refine course content, ensuring alignment with departmental goals and objectives.
- Coordinated guest speakers and subject matter experts to provide valuable insights and perspectives on various law enforcement topics.
- Assisted in the development of new training programs to address emerging challenges facing law enforcement agencies today.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
Outside Garden Supervisor
Lowes
2019.10 - 2020.10
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to explain sales opportunities.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Bookkeeper
Ingles
2017.03 - 2019.10
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Education
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC05.2025
Associate of Science - Criminal Justice
AB Tech Community College
Asheville, NC12.2021
High School Diploma -
McDowell High School
Marion, NC06.2019
Skills
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Computer Proficiency
- Documentation and Recordkeeping
- Scheduling
Certification
BLS- Basic Life Saver Certification
- CNP - Certified Notary Public
Timeline
Police Officer
Black Mountain Police Department
2024.02 - Current
Law Enforcement Administrative Assistatant
McDowell Tech Community College
2020.11 - 2024.02
Outside Garden Supervisor
Lowes
2019.10 - 2020.10
Bookkeeper
Ingles
2017.03 - 2019.10
Bachelor of Science - Criminal Justice
Western Carolina University
Associate of Science - Criminal Justice
AB Tech Community College
High School Diploma -
McDowell High School
BLS- Basic Life Saver Certification
- CNP - Certified Notary Public
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