Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Hartman

Oviedo,FL

Summary

Dynamic server and housekeeper with a strong focus on customer service and operational efficiency. Proven ability to manage busy shifts, resolve conflicts, and train new staff to enhance guest satisfaction.

Overview

1
1
year of professional experience

Work History

Server/Housekeeper

King Fisher Charter and Lodge
Sitka, Alaska
05.2025 - 08.2025
  • Provided excellent customer service to enhance guest dining experiences.
  • Managed food and drink orders efficiently during peak hours.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Maintained cleanliness and organization of dining area and tables.
  • Handled cash and processed payments accurately at the end of service.
  • Communicated effectively with guests to address inquiries and concerns.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Cleaned guest rooms thoroughly and efficiently within established guidelines.
  • Maintained cleanliness of common areas, ensuring a welcoming environment for guests.
  • Managed laundry services, including washing, folding, and organizing linens and towels.
  • Restocked cleaning supplies and toiletries to support daily operations.
  • Assisted in deep cleaning tasks during off-peak times to enhance property appearance.
  • Reported maintenance issues promptly to ensure guest comfort and safety.
  • Collaborated with team members to uphold high standards of cleanliness and service.
  • Followed safety protocols while using cleaning equipment and chemicals effectively.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Followed safety procedures when handling hazardous materials.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Ensured that all health standards were met during cleaning operations.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Provided information about hotel services upon request from guests.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Communicated with maintenance team on damages to repair.

Shift Lead Manager

Twistee Treat
Longwood, Florida
03.2024 - 02.2025
  • Supervised team members during busy shifts to ensure smooth operations.
  • Trained new staff on customer service and product knowledge.
  • Ensured compliance with health and safety regulations in the workplace.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Coordinated daily tasks to improve workflow efficiency among team members.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured proper stock levels were maintained throughout the shift.
  • Addressed any issues or concerns raised by staff during shifts.
  • Reinforced rules to promote superior employee performance.
  • Adhered to all health and safety guidelines while managing the shift.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Developed strategies to improve operational efficiency and productivity.
  • Inspected equipment before use to ensure it was functioning properly.
  • Enforced company policies and procedures in a consistent manner.
  • Kept up-to-date with changes in industry regulations and best practices.
  • Conducted regular meetings with staff to discuss progress towards goals.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Helped employees accomplish tasks during peak periods.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Prepared operations data to produce comprehensive reports to management.
  • Observed and monitored utilization of equipment.

Education

High School Diploma -

Winter Springs High
Winter Springs, FL
05-2025

Skills

  • Customer service
  • Team leadership
  • Communication skills
  • Time management
  • Conflict resolution
  • Training new staff
  • Food safety standards
  • Cash handling
  • Operational efficiency
  • Ordering procedures
  • Table setting
  • Buffet setup and takedown
  • Food inspection
  • Table setting arrangements
  • Dining customer service
  • Memory retention
  • Banquet coordination
  • Task prioritization
  • Point of sale (POS) system operations
  • Supply restocking
  • Daily specials memorization
  • Guest engagement
  • Cleanliness standards
  • Special dietary requirements
  • Customer feedback management
  • Upselling techniques
  • Relationship management
  • Menu presentation
  • Order management
  • Food safety
  • Food sales and promotion
  • Price memorization
  • Tableside etiquette
  • Positive and professional
  • Table setting knowledge
  • Guest seating
  • Item promotion
  • Dining area maintenance
  • Strong work ethic
  • Food safety practices
  • Dietary restrictions knowledge
  • Point-of-sale system
  • Allergy awareness
  • Hospitality service expertise
  • Multitasking and organization
  • Responsible beverage service
  • Team member support
  • Performance improvement
  • Exceptional customer service
  • Food running
  • Professional appearance
  • Liquor, wine, and food service
  • Dining crew workflow optimization

Timeline

Server/Housekeeper

King Fisher Charter and Lodge
05.2025 - 08.2025

Shift Lead Manager

Twistee Treat
03.2024 - 02.2025

High School Diploma -

Winter Springs High

Similar Profiles

CREATE PROFILE