Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Madison Hassani

Huntsville,AL

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Hollister Co. Expert in POS system operation and fostering teamwork. Achieved significant monthly sales targets through exceptional service and problem-solving skills. Demonstrates reliability and an outgoing personality, contributing to a positive work environment and consistent customer return rate. Highly experienced individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

2
2
years of professional experience

Work History

Sales Associate

Hollister Co.
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Collaborated with team members to achieve monthly sales targets.

Restaurant Hostess

Grimaldi's Pizzeria
09.2023 - 03.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Crew Member

Dunkin Donuts
02.2023 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Faith Covenant High School
Huntsville, AL
12.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Problem-Solving
  • Excellent people skills
  • Goal-Oriented
  • Reliable and punctual
  • Outgoing Personality
  • Cash Handling
  • POS System Operation

Hobbies

I enjoy all types of photography, drawing and art.  I was first introduced to these hobbies through Extra Credit classes during my highschool journey and the traveling I have done has enhanced my joy and energy for these hobbies. Reading allows my imagination to expand and adds to my creative side. 

Timeline

Sales Associate

Hollister Co.
06.2024 - Current

Restaurant Hostess

Grimaldi's Pizzeria
09.2023 - 03.2024

Crew Member

Dunkin Donuts
02.2023 - 09.2023

High School Diploma -

Faith Covenant High School

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Madison Hassani