MADISON HASTINGS
Cypress
Summary
Detail-oriented and service-driven with experience supporting daily library operations in higher education settings. Skilled in assisting students and faculty with circulation services, basic reference support, and information resource navigation. Proficient in integrated library systems (ILS), shelving and organizing collections, maintaining a welcoming study environment, and promoting library programs. Committed to fostering information access, academic success, and user-centered service in a collaborative learning space.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Library Aide
Texas Woman's University Library-Dallas, TX
10.2023 - 05.2024
- Assisted patrons in locating and retrieving books, magazines, and other library materials
- Checked in and checked out library materials using automated systems, ensuring accuracy of records
- Processed interlibrary loan requests, coordinating with other libraries to fulfill patrons' borrowing needs
- Maintained organization of library shelves by shelving returned items according to the Dewey Decimal System
- Provided basic reference assistance to patrons by answering questions and directing them to appropriate resources
- Trained new staff members on library procedures, policies, and customer service best practices
Bookseller
Barnes & Noble-Lewisville, TX
09.2021 - 12.2022
- Provided exceptional customer service by assisting customers in finding and recommending books based on their interests
- Maintained a clean and organized bookstore environment, ensuring ease of navigation for customers
- Processed book returns efficiently and accurately, adhering to company policies and procedures
- Assisted with inventory management, including receiving new shipments, shelving books, and conducting regular stock checks
- Collaborated with team members to create eye-catching displays and promotions to increase sales
- Managed customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction
Education
Master's degree - Library Science
Texas Woman's University-Denton, TX
Denton, TX07.2025
Master's degree - Health Studies
Texas Woman's University-Denton, TX
Denton, TX07.2025
Bachelor of Science - Biology
University of North Texas-Denton, TX
Denton, TX05.2022
Skills
- Organizational skills
- Communication skills
- Databases
- Microsoft Office
- Library services
- Integrated library system
- Multitasking
- Shelving accuracy
- Circulation desk operations
- Reference services
- Collection development
- Information literacy
- Team collaboration
- Problem-solving skills
Certification
- Evidence based Health Science Librarianship Certification
- Consumer Health Information Specialization Certification (CHIS Level I)
- South Central Chapter (SCC) of the Medical Library Association Member (2025)
Timeline
Library Aide
Texas Woman's University Library-Dallas, TX
10.2023 - 05.2024
Bookseller
Barnes & Noble-Lewisville, TX
09.2021 - 12.2022
Master's degree - Health Studies
Texas Woman's University-Denton, TX
Bachelor of Science - Biology
University of North Texas-Denton, TX
Master's degree - Library Science
Texas Woman's University-Denton, TX
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