Madison Hattaway
Phenix City,AL
Summary
Enthusiastic professional motivated to advance a career in the people business. Excellent communicator and energetic team player, eager to solve problems. Strong understanding of building relationships with customers while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
02.2024 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Assisted in boosting restaurant sales by upselling menu items and promoting them to guests.
- Assisted in training new team members, ensuring members were quickly able to provide excellent service to guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Claims Examiner
Elevance Health
08.2022 - 01.2024
- Researched claims and incident information to deliver solutions and resolve problems.
- Paid or denied medical claims based upon established claims processing criteria.
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Reviewed provider coding information to report services and verify correctness.
- Examined claims forms and other records to determine insurance coverage.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Maintained goal of processing 12 claims per hour.
Assistant Director of Operations
Chick-fil-A
08.2019 - 08.2022
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server/Cashier
Country's BBQ
06.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2019
Skills
- Microsoft Office Suite
- Decision-Making
- Relationship Building
- Computer Skills
- Customer Relations
- Service Prioritization
- Hospitality Service Expertise
- Team Leadership
- Telephone Skills
- Professional Demeanor
- Team Motivation
- Data Entry
Certification
- CNA - Certified Nurse Assistant
Timeline
Team Member
Chick-fil-A
02.2024 - Current
Claims Examiner
Elevance Health
08.2022 - 01.2024
Assistant Director of Operations
Chick-fil-A
08.2019 - 08.2022
Server/Cashier
Country's BBQ
06.2018 - 03.2020
High School Diploma -
Smiths Station High School