Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Havard

Lucedale,MS

Summary

Dynamic customer service professional with extensive experience at Jarrods Cleaners, excelling in cash handling and employee training. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for maintaining organized environments and delivering prompt service, contributing to improved operational efficiency.

Overview

17
17
years of professional experience

Work History

Customer Care Representative

Jarrods Cleaners
Lucedale, MS
09.2023 - 03.2025
  • Engaged customers to deliver positive experiences and address inquiries promptly.
  • Balanced cash drawers and prepared end-of-day reports for owner.
  • Processed cash and credit transactions with precision to ensure accuracy.
  • Maintained cleanliness of front-end area, including shelves, counters, and tables.
  • Trained new front-end associates on checkout procedures and customer service standards.
  • Provided feedback from customers to management for service and product improvements.
  • Assisted with inventory management and restocking of supplies at checkout area.
  • Executed daily opening and closing procedures per standard operating protocols.

Customer Service Cashier

Goodys Clothing
Lucedale, MS
02.2012 - 12.2012
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Resolved customer complaints in a professional manner.

Cashier

Save A Lot
Lucedale, MS
08.2008 - 01.2012
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.

Education

GED -

WIA GED Program
Lucedale, MS
01-2003

Skills

  • Customer service
  • Cash handling
  • Point of sale
  • Inventory management
  • Employee training
  • Effective communication
  • Conflict resolution
  • Punctuality and reliability
  • Phone etiquette

Timeline

Customer Care Representative

Jarrods Cleaners
09.2023 - 03.2025

Customer Service Cashier

Goodys Clothing
02.2012 - 12.2012

Cashier

Save A Lot
08.2008 - 01.2012

GED -

WIA GED Program

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